Sales Operations Manager_UK in Bangor

Office based in Bangor, North Wales.

The Sales Operations Manager is responsible for leading the sales operations function, ensuring the sales team operates efficiently by providing administrative, operational, analytical, and proposal support. This role bridges sales, marketing, and operations to improve processes, enhance customer experience, and drive revenue growth.

Essential Functions (Duties & Responsibilities):

• Supports and implements strategic plans to accomplish the Company’s goals.
• Collaborates closely with engineering delivery teams and technical compliance teams to ensure that services offered align with market demands and client expectations.
• Collaborates closely with the proposal manager to ensure sales proposals accurately reflect client requests while adhering to the Company’s standard operating procedures.
• Ensures the team demonstrates a thorough understanding of the services offered by the Company and advises on the value proposition and benefits for the team’s assigned clients.
• Assists the CSR to provide clear, complete, and accurate proposals to clients.
• Ensures information in all systems is updated on a regular basis, including customer information, opportunities, contacts, and all sales and client-related information.
• Occasionally may participate in tradeshows and/or events.
• Manages department personnel, which involves direct and indirect responsibilities for interviewing, selection, training, motivating, and performance evaluations.
• Assigns and allocates work in a manner that utilizes employees’ strengths to efficiently maintain operations.
• Sets clear goals by communicating job expectations, appraising work performance, and consistently providing honest feedback to employees.
• Provides employees with resources, training, and support necessary to complete work assignments.
• Sets performance goals for the team accordingly.
• Develops operations processes and procedures to enhance efficiencies in the department.
• Consistently reviews, approves, and submits administrative work prior to established due dates.
• Models behaviour consistent with CORE Company values, setting the same expectations for his/her team.
• Performs other duties as assigned.

Key Responsibilities:

• Manage and mentor the sales support and proposal team.
• Set performance goals and monitor team productivity.
• Provide training and development opportunities.
• Oversee project processing, pricing, and contract administration.
• Ensure accuracy and timeliness of sales documentation and proposals.
• Support sales forecasting and pipeline management.
• Identify inefficiencies and implement streamlined workflows.
• Overview and maintain sales procedures and policies.
• Optimize CRM usage and data quality.
• Act as a liaison between sales, marketing, finance, and customer service + other departments.
• Support product launches and promotional campaigns.
• Handle escalated customer issues related to projects or service.
• Ensure high levels of customer satisfaction through role interaction.

Required Education and Experience:

• Prior experience supervising, overseeing or directly managing a team of employees is strongly preferred.
• Must have a valid passport to travel both domestically and internationally.

Required Skills/Abilities:

• Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint is required.
• Excellent interpersonal and customer service skills to adapt communication styles to different situations and individuals.
• Able to work independently and with minimal supervision, including navigating unfamiliar situations with ease.
• Ability to handle confidential information in a professional manner.
• Ability to effectively present information to management and executives.
• Ability to coach and mentor employees to drive their development.
• Ability to effectively read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
• Ability to handle and organize multiple projects and deadlines.
• Demonstrates a high degree of attention to quality, details, and correctness.

Benefits include:

• 25 holidays per year, excluding bank holidays.
• Pension Plan.
• Annual Discretionary Bonus.
• Discretionary Annual Salary Reviews.
• Monthly team events.

Gaming Laboratories International (GLI) is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.

GLI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.