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- Tasks: Help customers retain their magazine subscriptions and achieve monthly targets.
- Company: Join Future PLC, a global leader in specialist media with over 3,000 employees.
- Benefits: Enjoy hybrid work, profit-sharing bonuses, and wellbeing support.
- Why this job: Be part of a diverse team that values creativity and innovation while making a real impact.
- Qualifications: Customer-focused with strong listening skills; sales experience is a plus.
- Other info: Flexible working from Cardiff office; inclusive hiring practices.
The predicted salary is between 26500 - 26500 £ per year.
Future PLC have an exciting opportunity for a Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.
As a Retention assistant , you\’ll retain our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us.
What you\’ll be doing
Reporting to the Sales and Retentions Team Leader, you\’ll be responsible for;
- Be the main contact for individual customers looking to cancel their subscription
- Achieve KPI\’s and monthly targets
- Objection handle and retain customers
- Use all related systems to capture customer data including updating notes and outcomes
Experience that will put you ahead of the curve
- Customer-focused with questioning and listening skills
- Sales experience advantageous.
- Retention or selling and negotiating skills.
- Work collaboratively within the team and other departments.
What\’s in it for you
The expected range for this role is £26,500 – £26,500
This is a Hybrid role from our Cardiff Office, working three days from the office, two from home
… Plus more great perks, which include;
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Wellbeing support with access to our Colleague Assistant Programmes
Internal job family level P7
Who are we…
We\’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action – both online and off – through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We\’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we\’re looking for driven people who want to be a part of it!
Our Future, Our Responsibility – Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That\’s why we\’re building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It\’s not just about what you bring to the table — it\’s about making sure the table has room for everyone.
Because a diverse team isn\’t just good for business. It\’s the Future.
Find out more about Our Future, Our Responsibility on our website.
*We reserve the right to close the job advert early
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
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Sales & Retention Assistant - Magazine Subscriptions employer: gamigo AG
Contact Detail:
gamigo AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Retention Assistant - Magazine Subscriptions
✨Tip Number 1
Familiarise yourself with the magazine subscriptions offered by Future PLC. Understanding the products inside out will help you engage with customers more effectively and address their concerns confidently.
✨Tip Number 2
Practice your objection handling skills. Role-play scenarios with friends or family where you tackle common customer objections. This will prepare you for real-life situations and demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Network with current or former employees of Future PLC on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Showcase your teamwork skills in your discussions. Since the role involves collaboration with other departments, be ready to share examples of how you've successfully worked in a team to achieve common goals.
We think you need these skills to ace Sales & Retention Assistant - Magazine Subscriptions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, and retention. Use specific examples that demonstrate your ability to handle objections and retain customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your skills in negotiation and problem-solving. Mention how you can contribute to Future PLC's goals and values.
Highlight Relevant Skills: In your application, emphasise your customer-focused approach, questioning and listening skills, and any previous sales experience. These are key attributes that Future PLC is looking for.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with Future PLC and your commitment to helping customers. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at gamigo AG
✨Showcase Your Customer Service Skills
As a Sales & Retention Assistant, your ability to help customers is crucial. Prepare examples of how you've successfully resolved customer issues or objections in the past, highlighting your listening and questioning skills.
✨Understand the Role's KPIs
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Be ready to discuss how you plan to achieve these targets and share any previous experiences where you met or exceeded similar goals.
✨Demonstrate Team Collaboration
Future values teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Share specific instances where you contributed to team success or supported colleagues in achieving shared objectives.
✨Research Future PLC
Take some time to learn about Future PLC and its media brands. Understanding the company's mission, values, and recent developments will show your genuine interest in the role and help you align your answers with their goals.
