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For Companies At a Glance
- Tasks: Lead the News & Wealth Retention team to enhance customer engagement and reduce churn.
- Company: Join Future, a global leader in specialist media with over 3,000 employees across 200+ brands.
- Benefits: Enjoy uncapped leave, profit-sharing bonuses, and a hybrid work model from our London office.
- Why this job: Be part of a dynamic team focused on customer experience and innovative retention strategies.
- Qualifications: Experience in retention or CRM marketing, strong analytical skills, and a strategic mindset required.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 29000 - 50000 £ per year.
Reporting into the Head of Customer Value, this role is an exciting opportunity to join our fast-paced customer revenues team, to deliver a best in class customer retention strategy on our high profile UK News & Wealth brands.
What you’ll be doing
We’re looking for an experienced marketer to lead the News & Wealth Retention team. This role is responsible for driving yield and revenue, improving lifetime value across our subscriber base by delivering retention and engagement marketing initiatives to reduce churn and win back customers. You’ll be experienced in retention analytics and confident in using data to build out strategic recommendations.
Above all, you will be customer centric and will always deliver a first class customer experience, whilst reviewing how we can reduce costs and maximise our retention budget to support LTV across the business.
Experience that will put you ahead of the curve
- A specialist in retention or CRM marketing, ideally from a subscriptions background
- Knowledge of CRM/CDP Platforms and automated digital journeys
- You’ll be a strategic thinker with the ability to manage a team and identify opportunities in line with business goals and priorities
- Excellent analytical skills and ability to clearly communicate results and recommendations, both verbally and in written formats
- Experience with building and monitoring customer lifecycles, ideally within a recurring revenue model
What’s in it for you
The expected range for this role is £35,000 – £60,000.
This is a Hybrid role from our London Office, working three days from the office, two from home.
… Plus more great perks, which include:
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Wellbeing support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Internal job family level P4.
Who are we…
We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action – both online and off – through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!
Our Future, Our Responsibility – Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.
Because a diverse team isn’t just good for business. It’s the Future.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Find out more about Our Future, Our Responsibility on our website.
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Head of Retention Marketing - 12 Month FTC employer: gamigo AG
Contact Detail:
gamigo AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retention Marketing - 12 Month FTC
✨Tip Number 1
Familiarize yourself with the latest trends in retention marketing, especially within subscription models. This will help you speak confidently about strategies that can reduce churn and improve customer lifetime value during your interview.
✨Tip Number 2
Prepare to discuss specific examples of how you've used data analytics to drive retention strategies in your previous roles. Being able to showcase your analytical skills will set you apart as a candidate who can make data-driven decisions.
✨Tip Number 3
Research Future's News & Wealth brands thoroughly. Understanding their unique challenges and customer demographics will allow you to tailor your insights and recommendations to align with their business goals.
✨Tip Number 4
Highlight your experience with CRM/CDP platforms and automated digital journeys. Be ready to discuss how you've implemented these tools to enhance customer engagement and retention in past positions.
We think you need these skills to ace Head of Retention Marketing - 12 Month FTC
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Head of Retention Marketing position. Understand the key responsibilities and required skills, especially around retention analytics and customer-centric strategies.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in retention or CRM marketing, particularly in subscription-based models. Provide specific examples of how you've driven yield and revenue in previous roles.
Showcase Analytical Skills: Demonstrate your analytical capabilities by including examples of how you've used data to inform strategic decisions. Be prepared to discuss your experience with CRM/CDP platforms and automated digital journeys.
Tailor Your Application: Customize your application materials to reflect the values and culture of Future. Highlight your commitment to diversity and inclusion, as well as your ability to work collaboratively within a team.
How to prepare for a job interview at gamigo AG
✨Showcase Your Retention Expertise
Be prepared to discuss your previous experience in retention or CRM marketing, especially within a subscriptions background. Highlight specific strategies you've implemented that successfully reduced churn and improved customer lifetime value.
✨Demonstrate Analytical Skills
Since this role requires excellent analytical skills, come equipped with examples of how you've used data to drive strategic recommendations. Be ready to explain your thought process and the impact of your decisions on retention metrics.
✨Communicate Clearly
Practice articulating your ideas and results both verbally and in writing. The ability to communicate complex data insights in a clear and concise manner will be crucial, so consider preparing a few key points or stories to share during the interview.
✨Align with Company Values
Familiarize yourself with Future's commitment to diversity and inclusion. Be ready to discuss how you can contribute to a workplace culture that values different perspectives and fosters innovation, as this aligns with their core values.
