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For Companies At a Glance
- Tasks: Help customers navigate insurance comparisons and provide top-notch support.
- Company: Join Go.Compare, an award-winning price comparison site with a fun culture.
- Benefits: Earn up to £25,000, enjoy hybrid work, uncapped leave, and profit-sharing bonuses.
- Why this job: Make a real difference by helping customers find the best deals.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a diverse team that values creativity and inclusion.
The predicted salary is between 18000 - 22000 £ per year.
Go.Compare are award recognised insurers that have made insurance easier, provided great products and delivered outstanding customer service during the last year.
What you’ll be doing…
Fancy a new customer service advisor job, working for an award winning price comparison website ?
Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage entrepreneurial ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most?
If the answer is yes, then this could be just the exciting new opportunity you\’ve been looking for!
As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.
Experience that will put you ahead of the curve…
- You are a best in class customer service operator with experience in supporting customers within a contact centre environment or face to face.
- Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media.
- Proven general IT skills such as Word, Excel, Google Suite.
- Excellent attention to detail
What\’s in it for you…
The salary for this position is up to £25,000 per annum
This is a Hybrid role from our Cardiff Office, working three days from the office, two from home.
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Wellbeing support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
… Plus more great perks based on your location
Internal job family level P7
Who are we?
We’re Go.Compare, part of Future PLC
You’ve probably heard of us – we’re a price comparison site passionate about finding our customers savvy insurance deals. We’re a part of Future PLC and as one of the 250+ brands within Future publishing, we embody all the Future values.
We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams’ hard work making sure each team member is treated equally. We only collaborate with organisations we can rely on, so we’ve built up a huge network of trusted partners. We\’re also authorised and regulated by the Financial Conduct Authority.
A team of bright-eyed insurance experts launched Go.Compare back in November 2006 and we’re still going strong. Based at our office in Cardiff, we’ve worked on getting our customers the best deals, partnered up with the Welsh Rugby Union, crafted engaging TV ads, and so much more.
Our Future, Our Responsibility – Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.
Because a diverse team isn’t just good for business. It’s the Future.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Find out more about Our Future, Our Responsibility on our website.
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Expression of Interest - Customer Service and Complaints Assistant - Go.Compare employer: gamigo AG
Contact Detail:
gamigo AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expression of Interest - Customer Service and Complaints Assistant - Go.Compare
✨Tip Number 1
Get to know Go.Compare inside out! Familiarise yourself with their services, values, and recent achievements. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped customers solve problems or provided excellent service. Be ready to share these experiences during your interview to demonstrate your capabilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Go.Compare team.
We think you need these skills to ace Expression of Interest - Customer Service and Complaints Assistant - Go.Compare
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in a contact centre or face-to-face. We want to see how you’ve helped customers in the past and how you can bring that expertise to Go.Compare.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our customers!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to what we’re looking for in a Customer Service Advisor. Mention specific skills and experiences that align with the job description to show us you’re the perfect fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at gamigo AG
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've helped customers solve problems, especially in a contact centre or face-to-face setting. This will show Go.Compare that you’re not just familiar with the role but also passionate about providing top-notch service.
✨Familiarise Yourself with Their Products
Take some time to explore Go.Compare’s website and understand their offerings. Knowing the ins and outs of their services will help you answer questions confidently and demonstrate your genuine interest in the company. Plus, it’ll give you a leg up when discussing how you can help customers navigate their options.
✨Practice Your Communication Skills
Since this role involves communicating through various channels like phone, email, and live chat, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with answering questions in a friendly yet professional manner.
✨Show Your Problem-Solving Skills
Prepare to discuss scenarios where you’ve had to think on your feet to resolve customer issues. Go.Compare values problem solvers, so share stories that highlight your ability to stay calm under pressure and find effective solutions quickly. This will showcase your fit for their customer-centric culture.