Store Leader

Join to apply for the Store Leader role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Manage and lead in a multiunit capacity, multitasking and directing a larger team across two store locations.
• Provide and model best-in-class guest service: greet guests, respond to questions/concerns quickly and courteously, assist with video gaming needs, inform guests of promotions, recommend additional items, and thank every guest for shopping at GameStop.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases/returns accurately using the Point-of-Sale (POS) system, ensuring top-notch guest service.
• Respond to guest comments or questions in person or on the phone; elevate customer issues to the Store Leader when appropriate.
• Promote GameStop’s unique guest benefits, such as new title reservations, trade-in programs, and Pro Rewards loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training prior to opening or closing a shift.
• Communicate regularly with store associates and District Manager to ensure all GameStop store initiatives are implemented according to plan.
• Set guest-service expectations for store associates and train them in all aspects of their job responsibilities.
• Supervise and delegate tasks to Guest Advisors, Senior Guest Advisors, and Assistant Store Leaders.
• Schedule store associates ensuring scheduling guidelines are followed.
• Supervise staffing levels to achieve optimum guest service at all times.
• Approve payroll, make time edits, and verify that store associates are paid for all time worked.
• Provide timely recognition and feedback to all store associates concerning performance.
• Ensure all areas of the store are neat, clean, organized, and merchandised per company guidelines.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts and stock/restock merchandise on shelves and fixtures.
• Protect company assets through effective inventory control and loss prevention practices.
• Lead store team in meeting and exceeding sales, profit, and shrink goals.
• Count, balance, and reconcile daily business transaction totals correctly in the POS system.
• Verify all shipments for discrepancies and record any discrepancies in the POS system.
• Maintain awareness of associate and guest safety; report injuries promptly per company guidelines.
• Maintain store records/files in a neat and organized manner.
• Form professional partnerships with appropriate military personnel on assigned military base.
• Adhere to and demonstrate a commitment to GameStop policies and procedures.

Qualifications:

• Must present proof of ability to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Key Job Skills And Abilities:

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine assistance to every guest during every visit.
• Demonstrate clear verbal and written communication skills.
• Work independently and as the head of a team to perform all tasks in a timely manner.
• Meet leadership performance expectations.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics and alphabetizing skills.
• Complete required paperwork properly.
• Execute financial tasks in accordance with company policy.
• Achieve objectives and lead in a fast-paced environment.
• Work 40 hours per week, with flexibility to work extended hours/days as necessary.
• Constructively manage pressure and adapt to stressful situations.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone and stand/move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach, climb on ladders, lift merchandise weighing up to 30 lbs.

Equal Employment Opportunity Statement:

GameStop considers all applicants for employment without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Benefits:

Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives.

Compensation: $18.77 - $26.77 per hour.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Sales and Business Development

Industries: Retail