Retail Keyholder (Store 4748)

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Responsibilities:

• Provide best-in-class guest service: greet guests, respond to questions/concerns promptly and courteously, assist guests in meeting their video gaming needs, inform guests about promotions and the trade-in program, recommend additional items as appropriate, apply selling behaviours during each transaction, and thank guests for choosing GameStop.
• Circulate throughout the store to prioritise guests over tasks.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone, answering calls promptly, courteously, and professionally.
• Promote GameStop’s guest benefits, such as the new title reservations programme and the Pro Rewards guest loyalty programme.
• Ensure store areas, including restrooms, are clean, organised, and merchandised according to guidelines.
• Ensure fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness and safety best practices.
• Conduct store inventory counts, stock/restock merchandise, and move products from stock to front-of-store to keep products represented and organised.
• Support management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily transaction totals in the POS system.
• Ensure closeout paperwork and bank deposits are completed correctly.
• Assist management in maintaining sufficient cash and change; make daily bank deposits following guidelines.
• Check shipments for discrepancies or shortages and report discrepancies to the Store Manager as needed.
• Process defectives/recalls and stock pulls, ensuring labeling and packing lists are correct.
• Supervise and delegate tasks in the absence of management.
• Adhere to GameStop policies and procedures and follow opening and closing procedures.
• Observe associate performance and provide timely feedback to store management.

Qualifications:

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

Required Skills And Abilities:

• Exceptional guest service skills and genuine, friendly assistance to every guest.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced, changing environment.
• Meet performance expectations including attendance, professional dress, and grooming.
• Operate the POS system and complete required paperwork accurately.
• Basic math and alphabetising skills.
• Self-motivation and ability to work as part of a team to complete tasks promptly.
• Problem-solving and judgement abilities.
• Follow instructions from written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Flexibility to work extended hours/days, including nights, weekends, and some holidays; minimum 3 days/week availability.
• Remain effective under pressure and handle stress appropriately.
• Physical ability to bend, stoop, reach, climb ladders, and lift merchandise up to 30 lbs from ground to 4 feet.

Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state-specific exceptions may apply.

Benefits and Compensation:

• Benefits: Full-time store positions are eligible to participate in incentive programmes, 401(k), paid time off, dental, vision, and health insurance. Positions may be eligible for a bonus or other incentives.
• Pay: $13.27 - $16.02 per hour.