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For Companies At a Glance
- Tasks: Support a dynamic studio by resolving IT issues and managing tech projects.
- Company: Join Sports Interactive, the creators of Football Manager, part of SEGA Europe.
- Benefits: Enjoy flexible working, subsidised mental health sessions, and free game access.
- Why this job: Be part of a passionate team in a collaborative culture that values growth.
- Qualifications: 3+ years in IT support with strong skills in MacOS, Windows, and customer service.
- Other info: Work in a vibrant London location with great amenities and a focus on inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
The gaming studio behind: Football Manager.
Founded in 1994, Sports Interactive became a wholly owned subsidiary of SEGA Europe in 2006. Based at the Here East technology hub in Stratford, East London, the SI team continues to expand as we bring our titles to an ever-growing audience across an increasing variety of platforms.
To support our growth, we welcome passionate people with the drive to match our ambitions and the initiative to realize their potential.
Position Overview
We are seeking a bright, enthusiastic, and hardworking IT Support Engineer with a passion for technology and hardware, aiming to lead a Service Desk team in the future. You will support a studio with over 300 employees and resolve end-user computing issues.
The role is studio-based but also involves supporting remote users across the UK and globally. You will work with the latest technologies, participate in implementing new systems, and deliver mini projects aligned with the IT Strategic roadmap. You will collaborate closely with our skilled Engineering team, contributing to a high-performing, customer-focused IT team.
Key Responsibilities
- Provide on-site and remote support for hardware, software, and network issues.
- Support and advise Junior Service Desk team members.
- Manage IT requests and incidents via the IT Service Desk system.
- Liaise with vendor support teams for troubleshooting hardware and applications.
- Assist onboarding and offboarding processes to ensure hardware and accounts are properly managed.
- Maintain hardware asset inventories and ensure OS patching.
- Undertake small to medium IT projects to improve efficiency and add value.
- Create and maintain IT documentation.
- Deliver high-quality customer service and manage user expectations.
- Assist in setting up IT/AV equipment for studio events.
Knowledge, Skills, and Experience
- 3+ years in an IT Support role.
- Logical problem-solving skills and a focus on quick resolution.
- Self-motivated with a commitment to excellent customer service.
- Enthusiasm for hardware technology.
- Strong MacOS and Windows OS expertise, including device management solutions.
- Experience with user administration in Active Directory, EntraID, Azure, and O365.
- Proficiency in Microsoft 365 applications and Atlassian tools.
- Understanding of network principles and security.
- Ability to work well under pressure and prioritize tasks.
Beneficial but not required:
- Experience with source control software, SaaS platforms, scripting, VMWare, CI/CD tools, ITIL practices.
Benefits of Working at Sports Interactive
- Flexible working policy.
- Subsidised mental health and coaching sessions.
- Contributory pension scheme.
- Onsite amenities including a bar, breakfast bar, and physical therapy services.
- Clubs and societies, free game access, gym memberships, healthcare, and travel insurance.
- Personalized football shirt upon passing probation.
What is it like to work here?
We approach everything with passion and value teamwork, collaboration, and individual growth. Our flexible culture supports work/life balance with in-office, hybrid, and remote options. We are proud to be a London Living Wage employer, with low staff turnover and awards for being a great place to work.
We are an equal opportunities employer and support inclusivity and accessibility throughout our recruitment process.
Our Values
- Keep collaborating
- Be flexible
- Stay tenacious
- Show ambition
- Bring the passion
- Consider the bigger picture
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IT Support Engineer London (England) Sports Interactive Posted a day ago Information Technology[...] employer: Gamecompanies
Contact Detail:
Gamecompanies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer London (England) Sports Interactive Posted a day ago Information Technology[...]
✨Tip Number 1
Familiarise yourself with the latest technologies and tools mentioned in the job description, such as MacOS, Windows OS, and Microsoft 365 applications. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to staying current in the IT field.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved IT issues in the past. Be ready to discuss specific scenarios during your interview that highlight your logical thinking and quick resolution abilities.
✨Tip Number 3
Network with current or former employees of Sports Interactive on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with customer service, as this role emphasises delivering high-quality support. Think of examples where you've gone above and beyond to assist users, as this will resonate well with the company's values.
We think you need these skills to ace IT Support Engineer London (England) Sports Interactive Posted a day ago Information Technology[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with hardware and software troubleshooting. Emphasise any experience you have with MacOS, Windows OS, and user administration in Active Directory or Azure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've resolved IT issues in the past and your enthusiasm for working in a gaming studio environment.
Highlight Relevant Skills: In your application, clearly outline your logical problem-solving skills and ability to work under pressure. Include any experience with ITIL practices, network principles, or project management that aligns with the job description.
Showcase Your Teamwork: Since the role involves collaboration with a skilled Engineering team, mention any previous experiences where you successfully worked as part of a team. Highlight your ability to support and advise junior team members as well.
How to prepare for a job interview at Gamecompanies
✨Show Your Passion for Technology
As an IT Support Engineer, your enthusiasm for technology is crucial. Be prepared to discuss your favourite hardware and software, and how you've used them in past roles. This will demonstrate your genuine interest and fit for the role.
✨Highlight Problem-Solving Skills
Prepare examples of how you've resolved technical issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your logical problem-solving abilities and quick resolution focus.
✨Familiarise Yourself with Their Tools
Research the specific tools and technologies mentioned in the job description, such as Microsoft 365, Active Directory, and Atlassian tools. Being knowledgeable about these will show that you're proactive and ready to hit the ground running.
✨Emphasise Customer Service Experience
Since delivering high-quality customer service is key, be ready to share experiences where you managed user expectations or provided exceptional support. Highlighting your commitment to excellent service will resonate well with the interviewers.