Digital Merchandising Manager London (England) The Pokémon Company GBP 59,000-89,000 per year P[...]

Get to know The Pokémon Company International. The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Job Summary: The Pokémon International Company is embarking on an innovation journey and radically transforming its digital commerce capabilities to meet accelerating international demand for original and collectable Pokémon products. As a world-renowned brand, committed to leveraging the most modern technologies to achieve a bold new vision for our company and our fans, we are looking for a Digital Merchandising Manager, who will be responsible for driving digital growth and delivering a best-in-class ecommerce experience on PokémonCenter.com, specifically our UK & future European storefronts. This role will deliver local & global merchandising strategies for Pokémon Center by driving digital engagement with new and existing customers with a focus on conversion and sustainable growth across all categories.

What you’ll do:

• Responsible for the revenue, performance and customer experience of the Pokémon Center storefronts, specifically our UK and European presence.
• Responsible for the overall digital presentation of UK & European storefronts and drives achievement of financial objectives by analysing data and optimizing customer experience.
• Work with the Product Planning and Marketing teams to ensure cohesive product campaigns, for both short and long term product releases.
• Work with the US-based Digital Merchandising team, to ensure best practices across all storefronts, including implementing improvements and taking the lead on select global projects and product categories.
• Works closely with the Digital Content and Marketing team to request, develop and maintain website assets in a timely manner, and in alignment with marketing plans.
• Leverage analytics, including search trends, customer buying patterns, inventory levels and product level data to optimize the site and provide regular insights to the wider UK and global teams.
• Implements and manages online promotions, working closely with the global Operations team.
• Works closely with the Planning team to understand inventory position and develop strategies for over/low stocks.
• Recommends new products based on customer search behaviour.
• Work closely with the Tech and Operations teams to ensure site stability and reporting of and fixing any issues.
• Develop A/B testing strategies to further improve product performance and customer experience.

What you’ll bring:

• Five (5) to seven (7) years of relevant professional experience in Digital Merchandising or related fields.
• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
• Experience with Content Management Systems and Product Information Management systems.
• Proficiency with Excel and website analytics tools like Google Analytics or Omniture/Adobe Analytics.
• Experience of managing an ecommerce site with multiple, varied product categories.
• Ability to be flexible with problem-solving to meet objectives.
• Ability to effectively deal with ambiguity as business needs change.
• Knowledge of creative software programs for digital content building.
• Knowledge HTML and web publishing.
• Knowledge of SEO and web traffic metrics.
• Excellent verbal and writing skills in English.
• German language would be advantageous, but not required.
• Good organizational and proactive time-management skills; comfortable working independently.
• Experience of running multi-country ecommerce sites would be beneficial.

How you’ll be successful:

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect:

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team.