Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line IT support and manage desktop hardware/software for a creative team.
- Company: Join Rockstar Games, a leader in the entertainment industry known for its innovative projects.
- Benefits: Enjoy a full-time role with opportunities for learning and collaboration in a vibrant environment.
- Why this job: Be part of a passionate team, tackle exciting challenges, and contribute to groundbreaking game development.
- Qualifications: 1+ year of IT support experience; familiarity with Windows 10, Active Directory, and SCCM preferred.
- Other info: Night shifts from 6:30PM to 3AM; flexible hours and on-call support during busy periods.
The predicted salary is between 30000 - 42000 £ per year.
Associate Desktop Support (Nightshift) – removed
Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium – all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.
Rockstar Lincoln is on the lookout for a talented Associate Desktop Support to join our nightshift team who possesses a passion for IT and providing first line support within a busy technology driven company.
This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in Lincoln, England.
WHAT WE DO
We are a friendly, close-knit team who are part of the larger global R* IT family.
We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing.
Our main goal is to give the highest level of service to ensure minimal downtime for the end user.
We are process and procedure driven with an emphasis on accurate documentation.
We work in a very fast paced environment with new challenges around every corner.
We are always very security oriented with a drive for protecting company IP.
We are environmentally aware ensuring we recycle all our old IT kit and printer toners.
RESPONSIBILITIES
Provide first line technical support to a large game development team.
Build, deploy and configure PC’s and development consoles for new/existing employees.
Install and upgrade software using Microsoft SCCM.
Upgrade hardware and peripherals as required by the development teams.
Active Directory – Managing Users, Computers, Groups and OU structures.
Maintain asset inventory, including regular physical stock checks.
Document and maintain accurate installation and procedure guides.
Moving IT equipment to help with studio and team re-organisation.
Procurement of all Hardware, software, peripherals, etc.
IT storeroom housekeeping, hardware recycling and maintain secure disposal processes.
QUALIFICATIONS
1+ year of professional IT Support or equivalent experience.
SKILLS
Thorough understanding of Microsoft Windows 10 and O365.
Basic knowledge of Active Directory.
Familiarity with SCCM.
Experience with ServiceNow or some other ticketing system.
Ability to install, upgrade and maintain PC workstation hardware.
Ability to work well within a team and use own initiative.
Ability to learn quickly and demonstrate excellent problem solving skills.
Ability to prioritise tasks.
Ability to follow instruction and processes.
Self-motivated and organised.
Willing to work additional hours to meet the demands of the role.
Willing to be flexible with regards to shift patterns.
On call to cover out of hours support for the studio at busy periods.
PLUSES
Please note that these are desirable skills and are not required to apply for the position.
Knowledge of Linux Ubuntu and Apple OSX.
Familiarity of PC gaming hardware.
ADDITIONAL INFORMATION
This position is to work within our night shift. Shifts typically run from 6:30PM to 3AM.
HOW TO APPLY
Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.
Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.
If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.
#J-18808-Ljbffr
Associate Desktop Support (Nightshift) Lincoln (England) Rockstar Games Information Technology [...] employer: Gamecompanies
Contact Detail:
Gamecompanies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Desktop Support (Nightshift) Lincoln (England) Rockstar Games Information Technology [...]
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 10, O365, and SCCM. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and genuinely interested in the role.
✨Tip Number 2
Highlight any previous experience you have in a fast-paced IT support environment. Be ready to share examples of how you've successfully managed multiple tasks or resolved issues quickly, as this aligns with the demands of the nightshift position at Rockstar.
✨Tip Number 3
Since this role involves working as part of a close-knit team, be prepared to discuss your teamwork skills. Think of specific instances where you've collaborated effectively with others, especially in high-pressure situations, to demonstrate your ability to fit into their culture.
✨Tip Number 4
Research Rockstar Games and their projects to understand their company culture and values. This knowledge will not only help you tailor your responses during interviews but also show your enthusiasm for being part of their creative environment.
We think you need these skills to ace Associate Desktop Support (Nightshift) Lincoln (England) Rockstar Games Information Technology [...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided first line support. Emphasise your familiarity with Microsoft Windows 10, O365, and any experience with Active Directory or SCCM.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about IT and how your skills align with the responsibilities listed in the job description. Mention your ability to work in a fast-paced environment and your commitment to providing excellent service.
Showcase Problem-Solving Skills: Provide specific examples in your application that demonstrate your problem-solving abilities. Highlight situations where you successfully resolved technical issues or improved processes in previous roles.
Follow Application Instructions: Ensure you submit both your CV and cover letter as specified in the job posting. Double-check for any additional requirements and make sure your documents are well-formatted and free of errors before submitting.
How to prepare for a job interview at Gamecompanies
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT support during the interview. Share examples of how you've tackled technical challenges in the past, as this will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with Key Tools
Brush up on your knowledge of Microsoft Windows 10, O365, and SCCM before the interview. Being able to discuss these tools confidently will show that you're prepared and understand the requirements of the role.
✨Highlight Teamwork and Initiative
Since the role involves working closely with a team, be ready to share experiences where you collaborated effectively. Also, mention instances where you took the initiative to solve problems or improve processes.
✨Prepare Questions About the Role
Think of insightful questions to ask about the nightshift team and the specific challenges they face. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
