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- Tasks: Support IT hardware queries and maintain equipment for optimal performance.
- Company: Join a dynamic team at a leading retail company with a strong tech focus.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Full-time role with a friendly team and opportunities to learn and grow.
- Why this job: Be the tech hero who keeps our systems running smoothly and efficiently.
- Qualifications: Basic IT knowledge and a passion for problem-solving are essential.
The predicted salary is between 30000 - 40000 £ per year.
Working in our purpose built IT Workshop, you will take responsibility of hardware queries and requests that come from our head office, stores and warehouses across the UK and beyond.
Providing IT hardware support to all aspects of the business via our ticket systems, logging detailed information about each issue.
Building, repairing, updating and maintaining all IT hardware across the business to ensure optimum uptime and availability.
Maintaining the company asset register and ensuring the IT asset life cycle from receipt through to disposal.
Assisting the broader IT teams with preparation and delivery of hardware for implementation.
Writing and updating technical documentation to ensure the team is kept up to date with knowledge.
Confidently owning end user tickets right through to resolution.
This role is based full time at our Shirebrook HQ Mon - Fri working a rotational shift pattern of 8am-5pm.
IT WORKSHOP TECHNICIAN employer: GAME RETAIL LIMITED
Contact Detail:
GAME RETAIL LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT WORKSHOP TECHNICIAN
✨Tip Number 1
Get to know the company inside out! Research their IT systems, hardware they use, and any recent projects. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Be ready to discuss how you've resolved hardware issues in the past. We want to hear about your hands-on experience and how you approach problem-solving.
✨Tip Number 3
Network with current employees if you can. Reach out on LinkedIn or through mutual connections. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Shirebrook HQ.
We think you need these skills to ace IT WORKSHOP TECHNICIAN
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical skills in your application. We want to see your experience with IT hardware, so don’t hold back on detailing your past roles and responsibilities related to building, repairing, and maintaining IT equipment.
Be Detail-Oriented: Since you'll be logging detailed information about hardware issues, it’s crucial to demonstrate your attention to detail. Use specific examples in your application that showcase how you’ve effectively documented and resolved technical queries in the past.
Tailor Your Application: Take a moment to tailor your application to our job description. We love seeing candidates who understand what we do and can relate their experiences directly to the role of IT Workshop Technician. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at GAME RETAIL LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT hardware. Be prepared to discuss specific hardware components, troubleshooting techniques, and any relevant experience you've had in building or repairing systems. This will show that you're not just familiar with the basics but can confidently handle the responsibilities of the role.
✨Familiarise Yourself with Ticketing Systems
Since you'll be using ticket systems to log and manage queries, it’s a good idea to understand how these systems work. If you have experience with any specific ticketing software, mention it during the interview. If not, do a bit of research on common systems used in IT support to demonstrate your proactive approach.
✨Showcase Your Documentation Skills
Technical documentation is key in this role, so be ready to discuss any experience you have in writing or updating manuals, guides, or reports. Bring examples if possible, or talk about how you would approach creating clear and concise documentation for the team.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of how you've resolved hardware issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your thought process and how you take ownership of end-user tickets right through to resolution.