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- Tasks: Lead a remote team delivering impactful online support services.
- Company: Join GamCare, a leader in online support and mental health services.
- Benefits: Enjoy 33 days of annual leave, competitive salary, and professional growth.
- Other info: Flexible working environment with opportunities for career advancement.
- Why this job: Make a real difference by supporting individuals in need through innovative online services.
- Qualifications: Experience in support services and strong communication skills required.
The predicted salary is between 35375 - 38486 ÂŁ per year.
This is an exciting time to join GamCare, weâre recruiting for the role of Online Support Team Leader as we grow and develop the online support services available. A great opportunity for someone with experience of delivering support services, as well as being a confident communicator who enjoys being part of and leading a team of people.
The Online Support Team Leader is a pivotal role where you will be overseeing and leading the delivery and development of the Online Support Services at GamCare (currently includes online appointments, email support, chatrooms and forums as well as a self-guided online support programme).
As the successful candidate, you will be leading a remote team of Online Support Practitioners embedded within the wider Helpline model. You will have demonstrable experience of delivering support services and supervising staff, along with a strong commitment to personâcentred, nonâjudgemental practice. You will be a confident communicator, comfortable working collaboratively across the Helpline service, and able to balance operational leadership with empathy, support, and clear decisionâmaking â particularly when managing complex or highârisk contacts.
Key Responsibilities- Manage the daily operational processes of the Online Support Services ensuring services are providing the best possible support to users and meeting agreed KPIs.
- Line Management of Online Support Practitioners including facilitating individual supervisions, team meetings, managing the teams rota including leave and cover needs.
- Advocate for and promote the Online Services both internally and externally, raising awareness of the services available to ensure they are as accessible as possible.
- Supporting the ongoing reporting and evaluation of GamCareâs Online Services.
- Identify and input into development areas of current and new Online Services.
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues).
Online Support Team Leader in London employer: GAMCARE
Contact Detail:
GAMCARE Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Online Support Team Leader in London
â¨Tip Number 1
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and reflects your experience in support services. Connect with people in the industry and engage with relevant content to show you're passionate about the field.
â¨Tip Number 2
Practice makes perfect! Prepare for those video interviews by doing mock sessions with friends or family. Focus on articulating your experience in leading teams and delivering support services, as these are key for the Online Support Team Leader role.
â¨Tip Number 3
Donât just apply anywhere; apply through our website! This way, youâll be directly in touch with us at StudySmarter, and we can see your application right away. Plus, it shows youâre genuinely interested in joining our team.
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you a chance to reiterate why youâd be a great fit for leading the Online Support Services.
We think you need these skills to ace Online Support Team Leader in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Online Support Team Leader role. Highlight your experience in delivering support services and leading teams, as this will show us youâre the right fit for our needs.
Showcase Your Communication Skills: Since this role requires confident communication, donât shy away from demonstrating your skills in your written application. Use clear and concise language to convey your thoughts and experiences effectively.
Highlight Relevant Experience: We want to see your relevant experience front and centre! Be sure to mention any previous roles where youâve managed teams or delivered support services, especially in a remote setting.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. Itâs the easiest way for us to receive your application and ensures youâre considered for the role!
How to prepare for a job interview at GAMCARE
â¨Know Your Stuff
Make sure you understand GamCare's mission and the specifics of the Online Support Services. Familiarise yourself with their current offerings like online appointments and chatrooms. This will show that you're genuinely interested and prepared.
â¨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed support services. Highlight your ability to balance operational leadership with empathy, especially in high-pressure situations.
â¨Practice Your Communication
As a confident communicator, you'll need to demonstrate this during the interview. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or using video tools to get comfortable with the format.
â¨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values, especially regarding person-centred practices.