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- Tasks: Lead national services and ensure effective delivery for those affected by gambling harms.
- Company: GamCare, a leading provider of support for gambling-related issues.
- Benefits: 33 days annual leave, generous pension scheme, and wellbeing support.
- Why this job: Make a real difference in people's lives while shaping impactful services.
- Qualifications: Experience in operational leadership within health, social care, or charity sectors.
- Other info: Join a diverse team committed to public impact and equal opportunities.
The predicted salary is between 43200 - 72000 £ per year.
As Director of Operations, you will play a central role in shaping how GamCare delivers national services for people affected by gambling harms. Sitting on the Executive Leadership Team, the role offers the opportunity to lead complex, high-impact services at scale, within a robust governance framework and with clear accountability for outcomes.
The Director of Operations holds overall responsibility for the operational delivery and performance of GamCare’s national and regional services, including the National Gambling Helpline, digital and online support, regional treatment provision, and prevention and education programmes. The role combines strategic oversight with strong operational and people leadership, ensuring services are accessible, effective, sustainable and aligned with contractual and organisational priorities.
Working closely with the Chief Executive, Board and Executive peers, you will lead service performance, contract delivery, financial stewardship and organisational capability. Operational decisions taken in this role directly shape how quickly people can access support, how services integrate locally and how impact is evidenced nationally. The role offers a clear line of sight between executive leadership and real-world outcomes for people seeking help.
We are looking for an experienced senior operational leader with a background in complex health, social care or charity environments, comfortable leading national services under scrutiny. You’ll bring strong experience of performance and people management, service delivery, budgets and contracts, alongside the ability to work collaboratively at board and executive level. Motivated by public impact, you’ll combine strategic judgement with practical leadership and will be confident taking responsibility for outcomes in settings where quality, governance and accountability matter.
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We founded and operate the National Gambling Helpline, provide structured support for anyone who is harmed by gambling and create awareness about safer gambling and treatment.
Staff Benefits we can offer you:
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service.
- A generous Pension Scheme - we contribute 6% and you contribute 2%.
- Discretionary company sick pay from day one of service.
- Wellbeing support – 24 hours Employee Assistance Programme and premium access to the CALM app.
Closing date for applications: 23rd February. Interviews will take place: Anticipated Mid-March. GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience. GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
Director of Operations employer: GAMCARE
Contact Detail:
GAMCARE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the health, social care, or charity sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential colleagues and get your name out there.
✨Tip Number 2
Prepare for those interviews! Research GamCare thoroughly and understand their mission and values. We want to see how your experience aligns with their goals. Practise common interview questions and think about how you can demonstrate your leadership skills and operational expertise.
✨Tip Number 3
Showcase your impact! When discussing your previous roles, focus on specific outcomes and improvements you’ve made. We love numbers, so if you can quantify your achievements, do it! This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are motivated by public impact, just like you!
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational leadership, especially in health or charity sectors. We want to see how your background aligns with the role of Director of Operations at GamCare.
Showcase Your Impact: When detailing your previous roles, focus on the outcomes you've achieved. We love to see quantifiable results, so if you’ve improved service delivery or managed budgets effectively, let us know!
Be Authentic: Don’t be afraid to share your passion for making a difference. At GamCare, we value candidates who are motivated by public impact, so let your genuine interest in supporting those affected by gambling harms shine through.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at GAMCARE
✨Know the Organisation Inside Out
Before your interview, make sure you thoroughly research GamCare. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
As a Director of Operations, you'll likely face scenario-based questions that assess your problem-solving skills and leadership style. Think of examples from your past experiences where you've successfully led teams or managed complex projects, and be ready to discuss the outcomes.
✨Showcase Your Collaborative Spirit
This role requires working closely with the Chief Executive and Board. Be prepared to discuss how you've collaborated with senior leaders in the past. Highlight your ability to build relationships and work towards common goals, as this is crucial for success in this position.
✨Demonstrate Your Commitment to Public Impact
GamCare is all about making a difference in people's lives. During the interview, share your passion for public service and how your previous roles have prepared you to lead initiatives that positively impact communities. This will resonate well with the interviewers.
