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- Tasks: Lead customer support operations and enhance player satisfaction across teams.
- Company: A leading gaming company with a focus on growth and inclusivity.
- Benefits: Competitive salary, inclusive culture, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in player experiences.
- Qualifications: 5+ years in customer support and excellent communication skills.
- Other info: Work in a global environment with a strong emphasis on teamwork.
The predicted salary is between 36000 - 60000 £ per year.
A leading gaming company is seeking a Senior Customer Support Supervisor to enhance player support operations. The ideal candidate will have over 5 years of experience in customer support and strong communication skills. This role focuses on liaising with outsourced teams, handling inquiries, and ensuring high customer satisfaction metrics. Join a company dedicated to growth and fostering an inclusive culture, with offices in key global locations but primarily based in Poland.
Senior Customer Support Lead - Cross-Functional Excellence employer: GamblingCareers.com
Contact Detail:
GamblingCareers.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Lead - Cross-Functional Excellence
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company's culture and values. We want to show that we’re not just a fit for the role, but also for the team and the company’s mission.
✨Tip Number 3
Practice common interview questions, especially those related to customer support scenarios. We need to demonstrate our problem-solving skills and how we handle challenging situations.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace Senior Customer Support Lead - Cross-Functional Excellence
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 5+ years in customer support. We want to see how your past roles have prepared you for this Senior Customer Support Lead position, so don’t hold back on the details!
Communicate Clearly: Strong communication skills are key for us. Use clear and concise language in your application to demonstrate your ability to convey information effectively, just like you would in the role.
Tailor Your Application: Don’t send a generic application! We love when candidates take the time to tailor their CV and cover letter to our job description. Show us how your skills align with enhancing player support operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at GamblingCareers.com
✨Know Your Stuff
Make sure you brush up on your customer support knowledge, especially in the gaming industry. Familiarise yourself with common player issues and how to resolve them. This will show that you’re not just experienced but also genuinely interested in enhancing player support operations.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with both customers and team members in the past. Think about times when you’ve had to liaise with outsourced teams or handle tricky inquiries, and be ready to discuss these experiences.
✨Emphasise Teamwork and Inclusivity
This company values an inclusive culture, so highlight your experience working in diverse teams. Share specific instances where you’ve contributed to a positive team environment or helped foster inclusivity within your previous roles.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their approach to customer satisfaction metrics or how they support their teams. It shows you’re engaged and serious about the role, plus it gives you valuable insights into the company culture.
