Slots Host in Newcastle upon Tyne

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings.

As an Electronic Gaming Host, you will be the face of our gaming experience - igniting the spark of entertainment for every guest who steps onto the floor. Your mission is to ensure each customer visit is filled with excitement and exceptional service. Our Hosts greet guests, anticipate their gaming needs, and provide tailored experiences that leave them eager to return. They answer customer questions or concerns and monitor for potential concerns, suspicious behaviour, or problem gambling, reporting issues to the appropriate teams. You will be the catalyst that transforms a simple gaming visit into an unforgettable experience, and your commitment to a fun, welcoming environment will be essential to our guests’ enjoyment and our continued success.

Please note, we operate 24 hours a day, 7 days a week. As a member of our team, you may be required to work unsociable hours, including evenings and weekends.

• Ensuring customers are provided with products that are efficient, maintained, in working order and operate in accordance with regulations.
• Supporting the Electronic Gaming department in achieving the overall business goal.
• Understanding of and ensuring safer gambling responsibilities are demonstrated.
• Showing awareness of patrons/regulars and working with the team on servicing this customer base.
• Ensuring all customers play is tracked and reported correctly and completing daily audits.
• Demonstrating legislative compliance and knowledge of: Liquor Licence Conditions & Codes of Practice, Stock and Stores Control, Responsible Sale of alcohol, Responsible Gambling and Health & Safety.
• Ensuring electronic gaming service standards and upkeep of ticket printers, coin acceptors, bill validators, gaming monitors and touchscreens and other gaming equipment.
• Demonstrating knowledge of Gaming Product Realisation procedures and EG Manual.
• Reporting any technical or equipment malfunctions to the Electronic Gaming Technicians in a timely manner.

• Have experience in a customer facing role within a fast paced, high-volume environment - preferably in an Entertainment, F&B or Casino based environment.
• Possess exceptional interpersonal and relationship building skills with a positive and concise communication style.
• Have an understanding of the relevant legislation on the responsible service of alcohol and practical knowledge of service industry and culture.
• Be focused on cultivating a positive customer service ethos.
• Have excellent attention to detail and a confident decision maker.
• Possess knowledge of the UK Casino regulatory environment and other legislative requirements is desirable.
• Possess excellent conflict resolution skills with an empathetic but assertive approach when actioning complaints.

At Bally’s, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do:

• We are Always Ready to embrace change, adapt, and do what it takes to delight our customers.
• You Make the Difference, which is what gives our players the best experience and keeps them coming back.
• We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose.
• Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us.
• At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

At Bally’s, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.