Security Officer in Newcastle upon Tyne

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, a leading global online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings.

Bally's Security Officers play a crucial role in ensuring the safety and security of our casino environment. Their primary responsibilities include delivering exceptional customer service while minimising risk. Our Security Officers must demonstrate exceptional people management skills, as well as strong negotiation and communication abilities. They are tasked with creating a friendly and safe atmosphere within the casino, catering to the needs and concerns of our valued customers. By upholding the highest standards of security and customer service, Bally's Security Officers are integral to the overall success and reputation of our organisation.

Please note, we operate 24 hours a day, 7 days a week to provide an exceptional gaming experience for our valued guests. This means that as a member of our team, you may be required to work unsociable hours, including evenings and weekends.

Key Responsibilities:

• Creating a friendly and safe Bally’s Casino environment and minimising risk to employees, customers, and company assets and reputation.
• Identifying potential risk and discretely reporting to the appropriate managers.
• Supporting the operations in emergency situations and providing first aid when required.
• Demonstrating full understanding of operating licence conditions; Gaming licence entry conditions, liquor licence conditions, SIA licensing conditions, operating licence conditions.
• Liaising with Duty Managers and appointed security management personnel on duty in relation to all security incidents.
• Adhering to body cam and body cam audio usage conditions.
• Actioning Challenge 25 knowledge when appropriate.
• Producing timely submitted accurate and legible statements/reports following incidents.
• Using initiative in proactively escalating and communicating risks.

What We Are Looking For:

• Be a professional, approachable, proactive ambassador of the importance of keeping customers and staff members safe within the casino.
• Possess Valid SIA Doors Supervisor Licence holder with knowledge of SIA legislative requirements.
• Have excellent understanding of compliance and security issues.
• Possess security officer experience within a high pressured and high-volume environment.
• Be a confident and articulate communicator with exceptional negotiation skills to diminish any opportunity for reactive risk.
• Have exceptional people management, negotiation and communication skills to diminish any opportunity for reactive risk.
• Be a dedicated team player with the ability to act on your own initiative.

DNA / Values:

At Bally’s, we are driven by a set of core values that we call our DNA. We strive to embody our DNA and keep them at the heart of everything we do! We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities:

At Bally’s, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.