Food and Beverage Host in Newcastle upon Tyne

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It owns and manages casinos across multiple states, a golf course in New York, a horse racetrack in Colorado, and has OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK expands its international footprint.

Bally’s Casino Food & Beverage Team Members support the casinos food and beverage operations. The role focuses on delivering exceptional customer experience in the casinos dining and drinking areas and contributing to efficient, profitable operations. Team Members help create an atmosphere that drives guest satisfaction, working closely with management to maximise sales and revenue while prioritising guest satisfaction. The role requires anticipation of guest needs, prompt responses, and the ability to create memorable moments. This position is integral to shaping the overall casino experience and reflects Bally's commitment to hospitality excellence. Please note, we operate 24/7, so you may be required to work evenings and weekends.

What will you be doing?

• Supporting the operations of food & beverage areas by greeting guests, taking orders, and serving food and drink.
• Delivering a consistent customer-service focused environment and positively endorsing the company philosophy of being the destination of choice for customers.
• Maintaining awareness and understanding of F&B commerciality, adhering to processes and procedures that minimise financial risk to the business.
• Providing exceptional service standards to both internal and external customers.
• Working as part of a team with both operational staff and managers.
• Being customer-centric with a positive, concise communication style.

What are we looking for?

• To meet legal obligations, you must be 18 years of age or over.
• Possess experience in a customer-facing role within a high-volume environment—preferably within an entertainment, F&B or hospitality setting.
• Be customer service focused with an organised and efficient approach to work.
• Have practical knowledge of the service industry and service culture.
• Understanding of the relevant legislation on the responsible service of alcohol and the relevant rules and regulations on health & safety.
• Experience in Micros and stocktaking is desirable.
• Be a team player with the ability to work on own initiative in a fast-paced, high-pressure environment.

DNA / Values

At Bally's, we are driven by a set of core values that we call our DNA. We strive to embody our DNA and keep them at the heart of everything we do. We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally's, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success; this is our superpower. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.