Deputy General Manager in Newcastle upon Tyne

Bally's Corporation is a global casino‑entertainment company with a growing omni‑channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings.

The Deputy General Manager will provide substantial operational support to the General Manager in leading the management and casino team to achieve the overall business goals of the unit. The role will be accountable for supporting the development and coordinating the execution of the Bally’s People, Processes and Products within the business and be responsible for providing exceptional guest service across all areas of the business.

Key Responsibilities:

• Vigilant and highly visible operational leadership and management
• Evident commercial awareness about every department
• Continuous consultation and communication with General Manager
• Positive, efficient, and productive relationships forged with the senior management team
• A relentless focus on overall customer satisfaction
• Lead a culture of high performing, customer oriented people
• Innovative and entrepreneurial thinking aligned with the broader Company strategic plan

Entry Requirements:

• 3 years Management experience, preferably in a Casino, Hospitality, Retail or Service environment
• Holds or is eligible to hold a PML

Knowledge:

• Essential: Knowledge of the UK gaming regulatory and legislative requirements; Proven capability and knowledge of strategic planning, forecasting, budgeting, and financial processes; Solid understanding of leadership and management practices
• Desirable: Extensive knowledge of casino or similar operation and the Hospitality industry; Exceptional knowledge of people management and processes

Skills:

• Essential: Adapts management style to positively, productively and efficiently liaise with all levels of management; Commercially astute and Customer Service focused; Computer Literate with experience of using Microsoft Office; Exceptional interpersonal and relationship building skills; Concise and positively enforced communication and negotiation skills; Time management skills and problem solving abilities; Proven people management skills with the ability to nurture staff development; Ability to visualize the future direction and strategies to lead the operations forward; Service Focused; Attention to detail; Ability to manage diversity through displaying robust leadership & management qualities; Confident in making astute commercial business beneficial decisions; Ability to display a visible leadership presence in a fast paced, high volume, highly pressurised environment

Personal Characteristics:

• Proactive and reactive leadership & management skills
• Commercial Strong customer focus
• Articulate communicator
• Leads by example
• Courteous, professional, and driven
• Individual of highest integrity
• Organised and efficient approach to work

Additional Information:

The Deputy General Manager role functions in an operation that runs 7 days a week. Flexibility on working availability is required to provide the support to the operations during their business hours and as such there is a minimum expectation that they will be available at all signature events & functions within Bally’s & this will mean evening & weekend obligations outside of ‘normal’ working hours.

Equal Opportunities:

At Bally’s, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.