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For Companies At a Glance
- Tasks: Coordinate eCommerce order fulfillment and ensure timely shipping across multiple channels.
- Company: Join Fanatics Collectibles, a leader in the eCommerce space with a dynamic team.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be part of a fast-paced environment where your organisational skills make a real difference.
- Qualifications: Experience with Excel, Shopify, and strong communication skills are essential.
- Other info: Great chance to develop your career in eCommerce operations.
The predicted salary is between 36000 - 60000 £ per year.
The role focuses on coordinating fulfillment activities, maintaining and analysing fulfilment reports, and supporting the overall efficiency of the UK and European warehouse team. The ideal candidate will have experience with Excel and Shopify, as well as strong organisational and communication skills. This is a full time role, in the designated office 5 days per week.
Responsibilities
- Order Coordination & Fulfillment: Oversee and manage the daily flow of orders from multiple e-commerce channels. Ensure orders are transmitted through eComm and warehouse systems accurately and within SLA, coordinating between the warehouse, logistics, and eCommerce teams. Track orders throughout the fulfillment process, ensuring that orders are shipped on time and tracking information is returned to the Shopify platform. Address and resolve any order issues, collaborating with relevant teams to ensure accurate fulfillment and delivery to customer.
- Customer Support & Communication: Serve as point of contact for the customer service team regarding order status, shipping details, product availability, and any issues with orders. Proactively communicate with the customers service team regarding delays, product availability, or potential shipping issues, providing clear, accurate and timely updates. Track and coordinate order cancellation needs.
- Inventory & Supply Chain Collaboration: Work closely with the inventory team to monitor stock levels. Flag any inventory discrepancies and work with the team to take corrective action.
- System Oversight: Utilize and maintain the general fulfillment layer (GFL) to ensure all orders are accurately flowing through the fulfillment process, tracked and updated. Utilize the order management system (OMS) for order inquiries and troubleshooting. Utilize the Shopify platform for researching order issues and validating accurate flow of order data.
- Data Analysis & Reporting: Generate ad hoc reports on order volume, fulfillment rates and other key performance metrics. Analyze order trends, identify bottlenecks in the order process, and suggest improvements to increase efficiency and customer satisfaction.
Required Skills, Experience And Competencies
- Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or a related field (preferred).
- 2+ years of experience in e-commerce operations, e-commerce order management or logistics.
- Strong proficiency in order management systems (OMS) and e-commerce platforms (Shopify, Magento, etc.).
- Excellent organizational and multitasking skills with a strong attention to detail.
- Effective communication and problem-solving abilities, both written and verbal.
- Ability to work in a fast-paced environment, meeting deadlines and managing priorities.
- Experience with ticketing tools (Jira, Linear, etc.) is a plus.
- Understanding of inventory management and supply chain processes is advantageous.
- Analytical mindset with the ability to generate insights from order data and optimize workflows.
Preferred Skills
- Knowledge of order fulfillment and shipping methods, including experience working with third-party logistics (3PL) providers.
- Ability to analyze data and generate actionable insights to improve operational efficiency.
- Experience working in a high-volume e-commerce environment or retail industry.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
eCommerce Order Management Associate - Fanatics Collectibles in Milton Keynes employer: GamblingCareers.com
Contact Detail:
GamblingCareers.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Order Management Associate - Fanatics Collectibles in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at Fanatics Collectibles or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! If you've got experience with Excel and Shopify, make sure to highlight that in conversations. Maybe even prepare a quick example of how you've used these tools to solve a problem or improve a process.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up! A quick email expressing your enthusiasm can set you apart from the crowd and show that you're genuinely interested.
✨Tip Number 4
Prepare for the interview by understanding the order management process inside out. Brush up on common challenges in eCommerce logistics and think about how you can contribute to improving efficiency at Fanatics Collectibles.
We think you need these skills to ace eCommerce Order Management Associate - Fanatics Collectibles in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with e-commerce operations and order management. We want to see how your skills align with the role, so don’t be shy about showcasing your proficiency in Excel and Shopify!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the eCommerce Order Management Associate role. Share specific examples of how you've tackled challenges in previous roles, especially around order coordination and customer communication.
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, make sure to mention any relevant experiences where you’ve successfully managed multiple tasks or projects. We love seeing how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GamblingCareers.com
✨Know Your Order Management Systems
Make sure you brush up on your knowledge of order management systems like Shopify and any other relevant platforms. Be ready to discuss your experience with these tools, as well as how you've used them to streamline processes or solve issues in previous roles.
✨Show Off Your Analytical Skills
Prepare to talk about how you've analysed data in past positions. Think of specific examples where you've identified trends or bottlenecks in order processes and what actions you took to improve efficiency. This will demonstrate your analytical mindset and problem-solving abilities.
✨Communicate Clearly and Confidently
Since this role involves a lot of communication with various teams, practice articulating your thoughts clearly. You might be asked about how you handle customer inquiries or resolve order issues, so have some examples ready that showcase your effective communication skills.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and priorities in a fast-paced environment. Share specific strategies or tools you use to stay organised, especially when coordinating orders and working with different teams. This will highlight your ability to thrive under pressure.
