Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and optimise CRM campaigns across multiple channels in a fast-paced environment.
- Company: Join MrQ, an award-winning online casino focused on tech, performance, and fun.
- Benefits: Competitive salary, extra leave days, wellness incentives, and flexible working options.
- Why this job: Be part of a dynamic team driving impactful, data-driven campaigns in the iGaming industry.
- Qualifications: 4+ years in CRM operations with technical expertise in enterprise CRM platforms.
- Other info: Diverse and inclusive workplace fostering collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
MrQ is an award-winning online casino launched in 2018, focused on technology, performance, and fun. We are experiencing explosive growth and need a technically strong and detail-obsessed CRM Operations Specialist to help deliver high-impact, data-driven campaigns in a fast-paced environment.
This role is central to ensuring flawless execution across multiple CRM channels—email, SMS, push, in-app, and more. You will work closely with cross-functional teams to bring campaigns to life, manage complex workflows, and continuously optimise performance. The challenge involves balancing scale and personalisation while maintaining operational excellence in a dynamic, high-volume setting, ideally with prior experience in iGaming or a similar space.
What You Will Do:- Manage setup, QA, execution, and troubleshooting of CRM campaigns across all channels (email, SMS, push, in-app, onsite, direct mail).
- Build and maintain modular templates, dynamic content, and personalisation in the ESP.
- Ensure technical readiness and flawless execution of CRM campaigns and promotions.
- Support rollout of bonus offers, triggers, and retention initiatives.
- Collaborate with CRM, Brand, and Design teams to deliver on-brand campaigns.
- Ensure accurate tagging and tracking for attribution in BI tools (e.g., ThoughtSpot).
- Work with Data teams to enhance segmentation, integrations, and model activations.
- Act as CRM tooling expert (e.g., Optimove), improving processes and documentation.
- Promote a testing culture to optimise performance and scale results.
- Monitor deliverability, contact rules, and channel health with compliance.
- Contribute to CRM planning, offering feasibility and best practice input.
- 4+ years hands-on experience in CRM operations, marketing automation or ESP campaign management, ideally in iGaming or a similar high-frequency transactional environment.
- Deep technical expertise in at least one enterprise CRM platform (Optimove, Salesforce, Adobe etc).
- Experience executing large volumes of manual and automated campaigns to segmented audiences.
- Strong understanding of CRM channel best practices (email, SMS, push, in-app, direct mail etc).
- Comfort with HTML/CSS for email editing, dynamic content scripting, personalisation logic, and QA.
- Excellent organisational skills with meticulous attention to detail and a commitment to flawless delivery.
- Experience working with offer set-up tools, CMS/merchandising platforms or bonus engines a plus.
- Experience working with data teams to integrate campaign-level analytics into a centralised reporting layer.
At MrQ, we provide fantastic benefits to our valued team members, including a competitive salary package, additional leave days, dedicated birthday leave, generous four-week parental leave, international health and life insurance, wellness incentives, and opportunities for personal and professional growth with our growth allowance. We embrace a flexible working environment and foster a friendly, multinational team where collaboration and camaraderie flourish.
We are committed to fostering a workplace that values and celebrates diversity, welcoming individuals of all backgrounds and experiences. We believe that a diverse and inclusive environment leads to innovation and success, promoting equal opportunities for all employees and creating a space where everyone’s voices are heard and respected.
Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.
CRM Operations Manager in Gibraltar employer: GamblingCareers.com
Contact Detail:
GamblingCareers.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Operations Manager in Gibraltar
✨Tip Number 1
Network like a pro! Reach out to folks in the iGaming industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous CRM campaigns. This will give potential employers a taste of what you can bring to the table and how you can help them dominate the market.
✨Tip Number 3
Prepare for interviews by diving deep into MrQ's values and recent campaigns. Tailor your responses to show how your experience aligns with their mission. Remember, they want someone who’s not just technically strong but also a cultural fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the MrQ family!
We think you need these skills to ace CRM Operations Manager in Gibraltar
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your hands-on experience in CRM operations and any technical expertise you have with platforms like Optimove or Salesforce. We want to see how your skills can help us deliver those high-impact campaigns!
Be Detail-Obsessed: Since we’re all about flawless execution, pay extra attention to detail in your application. Double-check for any typos or errors, and ensure that your experience aligns with the job description. We love a meticulous approach!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect how your experience matches our needs, especially in iGaming or similar environments. Show us why you’re the perfect fit for our fast-paced world!
Apply Through Our Website: We encourage you to apply directly through our website. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at GamblingCareers.com
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like Optimove or Salesforce. Brush up on your technical skills, especially around campaign management and automation, as this will show you’re ready to hit the ground running.
✨Showcase Your Campaign Success
Prepare specific examples of successful CRM campaigns you've managed in the past. Highlight your role in the setup, execution, and optimisation processes, and be ready to discuss how you tackled challenges and improved performance.
✨Emphasise Attention to Detail
Given the detail-obsessed nature of the role, be prepared to discuss how you ensure accuracy in your work. Share examples of how you’ve maintained high standards in campaign execution and quality assurance, especially in a fast-paced environment.
✨Collaborate Like a Pro
Since the role involves working with cross-functional teams, think of instances where you successfully collaborated with others. Be ready to talk about how you’ve worked with design, brand, or data teams to bring campaigns to life and achieve common goals.
