At a Glance
- Tasks: Lead performance management of the National Lottery Operator and ensure compliance with regulations.
- Company: Join the Gambling Commission, a key player in regulating the National Lottery.
- Benefits: Enjoy a competitive salary, generous holiday, and a Civil Service Pension.
- Other info: Flexible working options and a collaborative culture await you.
- Why this job: Make a real difference by ensuring billions are returned to charities and society.
- Qualifications: Experience in performance measurement, risk management, and stakeholder engagement required.
The predicted salary is between 50000 - 50000 £ per year.
Location: Hybrid working – Birmingham office 1 day per week
Contract: Fixed-term contract for 18 months for a short-term project or piece of work
Hours: Full-time (37 hours per week)
Salary: £50,000 per annum
Grade: 13
The role
As Senior Performance Manager, you will be part of the Gambling Commission team that monitors and manages the performance of the National Lottery Operator. You will lead the comprehensive assessment of Operator performance, manage risk, and support the provision of assurance to key stakeholders.
The team
The National Lottery team is responsible for regulating the National Lottery and ensuring it delivers against the Statutory Duties (i.e. the National Lottery is run with due propriety; participants are protected; returns to good causes are maximised). The role is varied and includes assessing and managing commercial projects, along with managing internal and complex external stakeholder relationships. You will be part of a team that regulates the National Lottery operator to help ensure billions are returned to charities and society every year.
Our offer to you
- Civil Service Pension, with 28.97% employer contribution
- 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
- Holiday purchase scheme (option to buy up to five extra days' annual leave)
- Flexible working & family friendly policies, including compressed hours
- Ergonomic, fully accessible office, very close to Birmingham New Street Station
- Open, collaborative and people-focused culture
Your responsibilities
- Overseeing the monitoring and management of the performance of the National Lottery Operator, in line with an outcomes-focused Licence
- Leading the review and evaluation of regular proposals and reports, as provided or made available by the Operator, and requesting further data or information as necessary to assess Operator performance and achievement of outcomes
- Overseeing horizon scanning work to monitor trends, themes and policy developments and identify areas of best practice, to inform an assessment of Operator performance
- Managing members of the National Lottery Performance team, delivering continuous improvement, managing performance issues in a timely manner, identifying underlying problems and their causes, and initiating and supervising work to address them
- Presenting insights and providing steer to relevant stakeholders (internal and external), as required
- Effectively managing internal stakeholder relationships, fostering collaboration to improve the regulation of the National Lottery, including with the Gambling Commission Compliance team
- Effectively managing complex external relationships, demonstrating an ability to build and maintain positive links and act in an advisory capacity. Negotiate with and influence stakeholders such as Operator staff, consultants and government (DCMS)
What we’re looking for
- Experience in undertaking and communicating complex analysis and providing insight, helping teams apply a range of techniques to analyse data and provide insights, and presenting compelling findings that provide tactical and strategic recommendations and inform decision-making
- Experience in performance measurement, leading the development of performance measurement frameworks with a deep understanding of business goals/strategic objectives and how to turn these into tangible performance measures
- Experience in risk identification and management, with the ability to evaluate, manage and escalate risks and make evidence and risk-based decisions and legally robust recommendations
- Proven track record of developing and optimising effective internal and external stakeholder relationships
- Experience in the public sector or working with the central government
- Experience in a regulated sector, working with a regulator or regulated company, and of regulatory best practice
- Proven ability to lead, plan and manage the delivery of workstreams and projects to agreed outcomes, deadlines and budgets
- Experience in leading, developing and motivating a team, and successfully leading others to achieve results
We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.
Senior Performance Manager in Birmingham employer: Gambling Commission
As a Senior Performance Manager at the Gambling Commission, you will join a dynamic team dedicated to ensuring the National Lottery operates with integrity and maximises returns to good causes. With a strong commitment to employee well-being, we offer a generous Civil Service Pension, flexible working arrangements, and a collaborative culture that fosters professional growth and development. Located in Birmingham, our fully accessible office is just a stone's throw from New Street Station, making it an ideal workplace for those seeking meaningful and impactful employment.
