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- Tasks: Assess and manage gambling licence applications while protecting consumers from harm.
- Company: Join a dynamic Licensing department focused on raising standards in the gambling sector.
- Benefits: Enjoy flexible working, holiday purchase options, and a supportive office environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by ensuring only suitable operators enter the GB gambling market.
- Qualifications: Strong analytical skills and experience in managing stakeholder relationships are essential.
The predicted salary is between 30000 - 40000 £ per year.
You will be working in the busy, dynamic, and welcoming Licensing department as part of a team of Regulatory Caseworkers. The team is responsible for assessing licences against the requirements of holding a GB licence and works to raise standards and ensure consumers are protected from gambling harm. You will be responsible for managing operator accounts and building relationships with those operators. You will assess licence applications, analysing a wide range of information to make evidence and risk-based decisions which are able to withstand challenge both internally and externally.
Benefits
- Holiday purchase scheme (option to buy up to five extra days annual leave)
- Flexible working & family friendly policies
- Ergonomic, fully accessible office, very close to Birmingham New Street Station
- Open, collaborative and people focused culture
Your responsibilities
- Delivering a service and protecting consumers: You will assess and proactively investigate licence applications, including company structures and financial information, to make evidence‑led decisions about whether businesses/people are suitable to enter the GB gambling market.
- Identifying issues: You will proactively manage operator accounts identifying and assessing risk escalating where necessary to ensure operators and individuals remain suitable to hold a licence. It is essential you have the drive to keep abreast of regulatory developments and internal procedures and policies.
- Achieving outcomes: You will work with the wider Licensing team and make a significant operational contribution to the team's performance, working at pace to deliver and achieve KPIs and meet service levels.
- Teamwork: To make Licensing a great place to work you will work collaboratively with your colleagues, proactively offering to help and support others, achieve results, and work effectively as a team while modelling the Commission's Ways of Working.
Skills and Experience
- Analytical and decision‑making capability with experience of investigating company structures, including but not limited to financial and legal information.
- Able to effectively manage deadlines in a dynamic environment, including planning and organising personal work in line with licensing team priorities.
- Able to interpret legislation to provide advice and inform decision‑making with attention to detail including experience of writing detailed case assessments, and letters which can contain complex information.
- Good negotiation and influencing skills, together with experience of building and managing effective stakeholder relationships through advice and engagement and excellent customer service.
The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.
Desirable criteria
- Experience of working with regulatory processes, procedures, and legislation.
- An understanding of the gambling sector.
- Awareness of data protection and freedom of information principles.
- Experience of using a CRM system.
Regulatory Caseworker in Birmingham employer: Gambling Commission
Contact Detail:
Gambling Commission Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Caseworker in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to licensing and consumer protection, so you can show how you fit into their culture.
✨Tip Number 3
Practice your decision-making skills! Think through case scenarios related to regulatory processes and be ready to discuss how you'd handle them during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Regulatory Caseworker in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Regulatory Caseworker. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Analytical Skills: Since this role involves assessing licence applications and making evidence-based decisions, be sure to include examples of your analytical capabilities. Share specific instances where you've successfully interpreted complex information or made critical decisions.
Highlight Teamwork Experience: We value collaboration, so don’t forget to mention your experience working in teams. Share stories that demonstrate how you’ve supported colleagues and contributed to achieving team goals, especially in dynamic environments.
Keep It Professional Yet Engaging: While we want to see your personality shine through, remember to maintain a professional tone. Write clearly and concisely, ensuring your application is easy to read and free from jargon. And don’t forget to apply through our website!
How to prepare for a job interview at Gambling Commission
✨Know Your Regulations
Familiarise yourself with the key regulations and legislation related to the gambling sector. Being able to discuss these confidently will show that you’re serious about the role and understand the importance of compliance in protecting consumers.
✨Showcase Your Analytical Skills
Prepare examples of how you've previously assessed complex information or made evidence-based decisions. Highlighting your analytical capabilities will demonstrate your suitability for managing operator accounts and making sound judgements.
✨Emphasise Teamwork
Since this role involves working collaboratively, think of instances where you’ve successfully worked as part of a team. Be ready to share how you’ve supported colleagues and contributed to achieving team goals, as this aligns with the company’s culture.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific situations, such as assessing a licence application or managing a risk. Practising your responses will help you articulate your thought process and decision-making skills effectively during the interview.