Regulatory Assistant in Birmingham

To provide support to the regulatory teams responsible for compliance, enforcement and licensing functions of the GB Gambling regulator. This role will include providing administrative support to the team with assessment, licence maintenance and enforcement activity. The role will include conducting desktop reviews of key information received about individuals and businesses licensed by us and third parties linked to gambling activity or regulation. The role will include contacting external parties via telephone, media conferencing technology and written communication. You will need to be a highly organised individual with the ability to multitask and manage your own workload whilst working to deadlines. You will be able to quickly adapt and prioritise given the varied workload. You will need to have excellent communication skills, be a confident team player and have an eye for detail. You will need to always safeguard confidentiality as you will have access to highly confidential and sensitive information. You will also be responsible for facilitating and supporting case teams in progressing multiple cases to the required standard and deadlines. The team: Working for our Compliance Team means translating regulation into action and making sure the industry understands and adheres to the legislation set out to protect the public's interest. You will help lead the team responsible for measuring licensees against the requirements of holding a GB gambling licence, develop and contribute to raising standards initiatives, and work to ensure consumers are protected from gambling harm.

• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days' holiday, rising to 29 days after two years' service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies, including the option of compressed hours
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
• Recognised by the Sunday Times Best Places to Work awards 2026.

Your responsibilities:

• Conducting assessment activities to ensure Licensees are compliant with the conditions of their licence.
• Conducting assessment activities to ensure applicants are suitable to be licensed for gambling activities.
• Providing support to colleagues conducting complex compliance activities.
• Escalating matters of non-compliance/ illegal activities with clear recommendations.
• Reviewing data/ intelligence to identify risk or non-compliance.
• Gathering evidence and making enquiries around any illegal gambling activity.
• Report writing to support decisions on regulatory/ criminal cases.
• Coordinating and assisting in the delivery of regulatory and criminal cases.
• Prepare files for regulatory panels, criminal cases and Commissioner steers.
• Recording information and activities within our case management systems to the required standard and deadlines.
• Drafting and sending correspondence, reports and updates.
• Acting as a first point of contact for licensees and eternal stakeholders
• Arranging and attending meetings and interviews, making notes and providing general support for internal or external meetings.
• Safeguard confidentiality at all times due to access to highly confidential and sensitive information.
• Gaining and maintaining knowledge around our approach to regulation and having a general knowledge of the Gambling Act 2005 and the licence Conditions and codes of practice applicable to our Licensees.
• Gaining and maintaining knowledge around the Commission's policies and procedures.
• Any other tasks appropriate to your role.

Holders of this role will be prohibited from participating in any National lottery products or services.

Required skills:

• Strong organisational, planning and prioritisation skills so that work can be delivered to deadlines and targets met.
• A good working knowledge of Word, Excel, Outlook and using databases.
• Strong written and communication skills especially an ability to review and summarise information / documents
• Ability to work collaboratively when required but also able to progress allocated tasks with minimal supervision.

Desirable criteria:

• Knowledge of the Gambling Act 2005
• Knowledge of the Licence conditions and codes of practice
• Knowledge of the Gambling sector
• Experience of working within a regulatory environment
• Experience of handling intelligence and evidence
• Experience of supporting or conducting criminal or regulatory investigations
• Experience of working in a fast-paced operations function.

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.

We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry. We're proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognized the Commission's international leadership in enhancing consumer protection through industry collaboration.