At a Glance
- Tasks: Provide technical support and troubleshoot IT issues in a dynamic environment.
- Company: Join the Gambling Commission, a leader in ensuring fair gambling practices.
- Benefits: Enjoy a Civil Service Pension, 26 days holiday, flexible working, and ergonomic office space.
- Other info: Be part of a diverse team committed to innovation and user satisfaction.
- Why this job: Make a real impact by supporting users and enhancing ICT solutions.
- Qualifications: Experience with Windows 11, Microsoft Office, and troubleshooting hardware.
The predicted salary is between 31500 - 38500 £ per year.
You will work with a multidisciplinary Information and Communication Technology (ICT) team in a fast-paced environment, to deliver quality products that meet the organisational and user needs.
This team is responsible for the ongoing delivery of software and hardware to the organisation and its users. This is a fast paced, evolving environment that enables smooth delivery of ICT solutions.
Your responsibilities:
- Provide technical support. You will be responsible for the investigation and resolution of 2nd line IT calls (software and hardware), offering technical assistance while keeping end users informed of progress and escalating major issues where appropriate.
- Maintain operational documentation. You will write and maintain ICT guidance ensuring that it is relevant and up to date for various audiences (ICT colleagues and Commission employees).
- Ensure best practice. You will ensure that any ICT support carried out meets the operational requirements of the Commission and adheres to the Commission's business continuity and security accreditation arrangements.
- Be user focused. Work constructively to build effective relationships to reach mutually beneficial solutions whilst engaging with colleagues and stakeholders to resolve IT queries efficiently.
- Embrace Agile ways of working. You will be able to work in a fast paced, evolving environment and adopt a flexible approach to enable smooth delivery of ICT solutions.
What we’re looking for:
Essential criteria:
- Able to provide administrative support and troubleshoot Windows 11 and IOS Operating Systems.
- Experience and working knowledge of supporting Microsoft Office suite, SharePoint, OneDrive, Active Directory/AAD, Intune, Entra, Adobe Creative Cloud suite, IBM products, and other ICT software applications.
- Demonstrable working experience of enrolling, administering, configuring and troubleshooting Microsoft Surface laptops, Apple iPhones and iPads.
- Able to manage and deliver a range of different duties in a fast-paced environment with conflicting deadlines and levels of priority effectively.
- Experience and working knowledge of ICT hardware including supporting, administering and maintaining Microsoft Surface Tablets and Surface Hubs through Microsoft Entra.
Desirable criteria:
- Awareness of emerging technology solutions and proactivity in sharing the potential benefits of technology developments across the team/organisation.
- Experience with Microsoft PowerShell scripting.
- Exposure to TOPDesk Incident Management System.
- Experience with Microsoft Purview.
We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.
The closing date for this role is midnight on Sunday 9th August. Interviews are expected to be held week commencing 17th August. Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship. Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.
The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.
Please apply if you want to be part of an organisation that is a force for good!
Desktop Support Engineer (Two Roles) in Birmingham employer: Gambling Commission
As an Event Officer at our Birmingham office, you will thrive in a supportive and collaborative environment that values your contributions and encourages personal development. With a generous benefits package including a Civil Service Pension, flexible working arrangements, and a commitment to diversity, we foster a culture where every team member can excel and make a meaningful impact through engaging events and stakeholder engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer (Two Roles) in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Gambling Commission values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Gambling Commission might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Gambling Commission!
✨Direct Apply to Gambling Commission
Let's not forget to apply directly through the Gambling Commission website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer (Two Roles) in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Gambling Commission.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Gambling Commission. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Gambling Commission
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
