At a Glance
- Tasks: Join our team to ensure safe and efficient aircraft operations while delivering top-notch passenger services.
- Company: Bond Helicopters, a leader in offshore helicopter operations with a focus on excellence.
- Benefits: Enjoy competitive salary, private healthcare, and ongoing training opportunities.
- Other info: Flexible shifts and long-term career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in the aviation industry.
- Qualifications: Customer service skills and a proactive attitude are essential; aviation experience is a plus.
The predicted salary is between 34439 - 42092 £ per year.
/ Position
Ground Operations and Passenger Services Officer
/ Working Hours
24 hours per week, rostered for 3 days per week over 7 days.
Rostered shifts will include
- Earlies: 5:30am – 1:30pm
- Days: 8am – 4pm
- Lates: 1pm – 9pm
- / About the Role
Bond Helicopters is recruiting a Ground Operations & Passenger Services Officer to join our Norwich operation supporting our offshore contract with a major energy company.
This is a varied and hands-on role that combines aircraft ground handling activities with passenger services and flight dispatch responsibilities.
You will play a critical role in ensuring the safe, efficient and professional handling of aircraft operations whilst delivering an exceptional passenger experience from check-in through to departure.
Working as part of a close-knit operations team, you will be responsible for supporting aircraft turnarounds, passenger processing, baggage and freight handling, flight preparation and customer service activities in a safety-critical and highly regulated aviation environment.
We are looking for enthusiastic individuals who enjoy working in a fast-paced operational setting, take pride in delivering excellent service and have a proactive, can-do approach to their work.
/ About Us
Bond Helicopters, a name synonymous with offshore helicopter operations in the North Sea for decades, is delighted to have returned to the market.
Headed by Peter Bond and supported by a team of experienced aviation professionals, we are building a business founded on operational excellence, customer focus and sustainable growth.
Joining Bond Helicopters presents an exciting opportunity to become part of a professional and dynamic organisation with long-term contract stability and ongoing career development opportunities.
- / Key Responsibilities
- Ground Operations
- Comply with all processes, policies and procedures contained within the Ground Operations Manual.
- Safely load and unload passengers, baggage and freight.
- Complete baggage and freight manifesting activities.
- Carry out aircraft refuelling operations, including fuel quality checks.
- Complete aircraft handling and associated ground operations activities.
- Maintain operational records and documentation.
- Undertake general labouring duties as required.
- Act as Duty First Aider and Fire Marshall when designated.
- Monitor and respond to operational email communications.
- Support wider operational activities as directed by management.
- Coordinate passenger check-in and boarding activities.
- Ensure passenger baggage is processed in accordance with company, client and CAA requirements.
- Deliver exceptional customer service throughout the passenger journey.
- Manage passenger enquiries, complaints and operational issues professionally.
- Liaise effectively with internal departments, clients and third-party stakeholders.
- Complete all passenger-related administration and operational paperwork accurately and on time.
- Carry out operational tasks associated with flight preparation, flight departures, delays, freight processing and Dangerous Goods transportation.
- Ensure check-in and passenger service areas remain safe, presentable and operational at all times.
- / General
- Promote a positive safety culture at all times.
- Ensure compliance with company, client and regulatory requirements.
- Work collaboratively with colleagues to maximise operational efficiency.
- Undertake any other duties reasonably requested by management.
- / Skills, Qualifications & Experience
- Good IT skills, including Microsoft Office applications.
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- Ability to work effectively both independently and as part of a team.
- Positive, flexible and professional approach to work.
- Willingness to learn and undertake role-specific training.
- Ability to work within a highly regulated environment.
- Previous experience within aviation, airport operations or passenger services.
- Experience of aircraft ground handling operations.
- Experience in aviation check-in and dispatch activities.
- Awareness of Dangerous Goods regulations and transportation requirements.
- Experience working in an airport ramp environment.
- First Aid or Fire Marshal certification.
- / In Addition to a Competitive Salary, We Offer
- Comprehensive Private Healthcare* (following successful completion of probation)
- Investment in Training, Qualifications and Professional Development
- Long-term employment stability within a growing aviation business
*Subject to insurance underwriting.
Due to the volume of applications received, only candidates selected for interview will be contacted.
If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.
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Ground Operations and Passenger Services Officer in Norwich employer: Gama Aviation
Gama Aviation is an exceptional employer, offering a dynamic work environment at our Staverton base where innovation and teamwork thrive. We prioritise employee growth through continuous training and development opportunities, ensuring our team members are equipped to excel in their roles while maintaining a strong focus on safety and client satisfaction. Join us to be part of a dedicated team that values your expertise and fosters a culture of excellence in rotary aircraft maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Ground Operations and Passenger Services Officer in Norwich
✨Get Local and Get Networking
The transportation and logistics sector thrives on local connections, so don’t hesitate to hit up local job fairs or industry meetups. Chat with people in the field—it could lead to a part-time gig that isn’t even advertised yet!
✨Join Community Groups
Look for community groups or forums related to transportation and logistics. Places like Facebook groups or LinkedIn communities can be great for finding opportunities and making contacts. You never know when someone might need a helping hand with logistics!
✨Be Ready for Flexibility
Part-time positions in transportation often come with varying hours, so keep your schedule flexible. Show potential employers, like Gama Aviation, that you’re adaptable—this will make you a much more attractive candidate!
✨Showcase Your Skills
Consider creating a mini portfolio or a simple LinkedIn profile highlighting relevant experience like driving, delivery, or supply chain management. When you apply directly on our website, make sure to include this info—it’ll help you stand out in a busy field!
We think you need these skills to ace Ground Operations and Passenger Services Officer in Norwich
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying for a part-time role in transportation and logistics, make sure to highlight any previous experience you've got in the field. Emphasise skills like route planning, inventory management, or your familiarity with relevant software. If you've worked at a warehouse or have experience driving, sprinkle that in there!
Certifications Matter!:If you've got any certifications related to transportation or logistics—like a forklift licence or safety training—mention those! They could give you an edge over other candidates. Throw in any coursework or training relevant to the industry, as this shows you're not just looking for a job; you're dedicated to the field.
Balance Your Flexibility and Availability:Since this is a part-time role, make it clear in your application when you’re available to work. Companies like Gama Aviation appreciate candidates who are flexible and willing to adapt to varying schedules, so highlight any days or shifts that you can easily cover!
Connect Your Cover Letter with Passion for Logistics:In your cover letter, let your excitement for the transportation and logistics industry shine through! Talk about why you want to work at Gama Aviation, and show us how your skills and interests align with their mission. A bit of passion goes a long way in making your application stand out!
How to prepare for a job interview at Gama Aviation
✨Master the Logistics Lingo
When you're prepping for the interview with Gama Aviation for a part-time role in transportation and logistics, make sure you're up to speed with the key jargon. Terms like 'supply chain optimization' and 'freight management' are going to pop up, so showing you understand them will impress the interviewers!
✨Show Off Your Organisational Skills
This role will likely test your ability to manage multiple tasks and timelines. You might get asked how you would handle unexpected delays or shifts in schedules. Be ready with examples from past experiences where you’ve demonstrated strong organisational skills, which is crucial in this field.
✨Flexibility is Key!
Part-time roles in logistics often demand flexibility, so share your willingness to adapt to changing schedules or workloads. Talk about any past experiences that showcase how you managed your time effectively while juggling various responsibilities – that'll definitely resonate with the hiring team!
✨Research Tools of the Trade
Familiarise yourself with popular logistics software and tools that are commonly used in the industry. If you know of any specific systems Gama Aviation uses, even better! Mentioning your familiarity with inventory management systems or route optimization tools can really bolster your case.
