At a Glance
- Tasks: Manage aircraft delivery from planning to execution, ensuring quality and efficiency.
- Company: Join Gama Aviation, a leader in rotary operations with a collaborative culture.
- Benefits: Enjoy competitive salary, pension scheme, private healthcare, and paid volunteering days.
- Other info: Opportunities for professional development and career growth await you!
- Why this job: Make a real impact in aviation while developing your skills in a dynamic environment.
- Qualifications: Experience in production planning and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Staverton, Gloucester
Working Hours: Full-Time, 40 Hours per week
Competitive Salary + Excellent Benefits! Opportunities for professional development!
Gama Aviation is actively recruiting for an Aircraft Customer Delivery Manager, supporting our rotary operation in Staverton, Gloucester. The Aircraft Customer Delivery Manager will deliver the full life cycle planning and check management for all rotary Base Maintenance aircraft to achieve on time, quality and budget delivery of inputs. They will develop and manage a Base Slot Plan to identify future opportunities and ensure that the facility and all associated resources are utilised to maximise efficiency.
To ensure customer satisfaction and business needs are met, the role will require working in partnership directly with the customer and wider internal teams including engineering, procurement and CAMO daily, whilst producing accurate customer and internal service reports. The Customer Delivery Manager will be responsible for working in partnership with the Lead engineer or assigned engineer, to ensure the delivery for the aircraft is managed from the pre‑planning stage to release, including follow‑up and post‑visit. This role includes planning and managing all material for the aircraft under control. The financial health of an aircraft visit, related to the quote, emergent work, commercial activity and parts/material needs must be championed by the production planner. You will have a great deal of responsibility with endless opportunity for impact and freedom for initiatives.
Responsibilities
- Customer service and client contact – point of contact for the customer and the interface between our engineering and support teams and the customer’s representative
- Develop and manage a Base maintenance floor loading plan for all rotary sites.
- Actively review proposed and ongoing inputs to maintain a viable slot plan; essential for long‑term planning and sales purposes
- Detailed review of the work scope following CAMO/customer maintenance input request.
- Engagement with wider engineering team to confirm scheduled inspection hours and required parts for quote generation purposes
- Implementation of a database for timings related to task completion.
- Arranging and leading pre‑input planning. Collating results to enable MSP coordinator to build all associated aircraft input work packs
- Ensure the on‑time availability of job cards, drawings and manuals.
- Review that all required elements are supplied with task cards to maximise efficiency in job accomplishment
- In conjunction with MSP coordinator, responsible for parts & material pre‑ordering, arranging services and tooling, and ensuring sufficient & timely resources to be present.
- Highlighting deficiencies to senior management and implementing a corrective action plan to remedy
- Daily review and update of resource plan to effectively deploy manpower for achievement of quoted CRS dates.
- Working with the centralised resource team to maintain an accurate database and provide stable teams for each input
- Control of emergent/unplanned works, ensuring these are well‑communicated to stakeholders, solution arranged and associated cost elements approved, tracked and billed correctly through Service Edge
- Control of technical enquiries with respective OEMs.
- Updating databases and expediting resolution through engagement with our engineering teams and relaying to OEM support network
- Conduct daily Base Maintenance Boardwalk to engage with engineering leads, monitor task accomplishment and identify potential constraints to allow actions to be implemented to prevent over‑runs
- Chair weekly Base Maintenance Meeting to review all current inputs. This will encompass check progression, review of planned against booked hours, updates on all OEM technical enquiries, reviewing spares shortage lists and discussing key constraints that may impact the CRS as well as the actions taken to resolve
- Generation and distribution of weekly progress reports for each aircraft to both internal & external stakeholders
- Supporting the organisation to manage the documentation programme to maintain compliance with both regulatory and company‑based protocol.
- Review work packages to ensure all data is entered correctly and ensure completed checks are relayed to the respective CAMO organisation and our own copy is retained in line with MRO procedures
- Reporting of all SMS/Quality issues
- Perform other section duties related to their position as directed by the line manager
Essential Qualifications
- Previous experience of production planning & purchasing in an engineering environment
- Working knowledge of Part 145/Part M regulations
- Previous experience with project management/coordination and planning
- Advanced computer literacy (MS Office mainly)
- Proficiency in Service Edge
- You must be customer orientated and an excellent communicator
- Ability to work under pressure and handle stressful periods well
Advantageous Qualifications
- Recognised technical qualification in engineering or planning discipline
- In‑depth understanding of Part 145/Part CAMO(M) regulations
- Ordering of parts/material and vendor liaison
- Team leading activity, project update meetings
- Understanding of Aircraft Programmes for the supply of Parts
- Competent in the use of MRO planning software such as Corridor, TRAXALL, CAMP, etc.
Benefits
- Competitive Group Pension Scheme
- Comprehensive Life Assurance (Subject to insurance underwriting)
- Comprehensive Income Protection (Subject to insurance underwriting)
- Comprehensive Travel Insurance (Subject to insurance underwriting)
- Comprehensive Private Healthcare (after successful passing of probation)
- Free Car Parking
- 2 Paid Volunteering Days each calendar year (subject to line manager approval)
- Investment in Training, Qualifications and Professional Development
Aircraft Customer Delivery Manager in Gloucester employer: Gama Aviation
Gama Aviation is an exceptional employer located in Staverton, Gloucester, offering a dynamic work environment where employees are empowered to make impactful decisions. With a strong focus on professional development, competitive benefits, and a culture that values teamwork and customer satisfaction, Gama Aviation provides its staff with the tools and opportunities to thrive in their careers while contributing to the success of the rotary operation.
StudySmarter Expert Advice🤫
We think this is how you could land Aircraft Customer Delivery Manager in Gloucester
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Gama Aviation for a Aircraft Customer Delivery Manager. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Aircraft Customer Delivery Manager in Gloucester
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Gama Aviation, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Gama Aviation, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Gama Aviation
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Gama Aviation.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Gama Aviation. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Gama Aviation love seeing candidates who not only have technical skills but also fit well within their team culture.
