At a Glance
- Tasks: Lead a dynamic team in managing FBO operations and ensuring top-notch service delivery.
- Company: Gama Aviation is a diverse aviation company focused on excellence and innovation.
- Benefits: Enjoy competitive salary, private healthcare, free parking, and paid volunteering days.
- Other info: This role offers the chance to shape operational strategies and drive business growth.
- Why this job: Join a fast-paced environment with opportunities for personal growth and impactful leadership.
- Qualifications: Experience in FBO operations, strong leadership skills, and commercial awareness are essential.
The predicted salary is between 43200 - 72000 £ per year.
Position: FBO Manager
Location: Glasgow
Reporting to: Head of FBOs
Working Hours: Full-Time, 40 Hours per week
- Competitive Salary + Excellent Benefits!
- Drive strategic growth and operational excellence in a leading FBO!
- Opportunities for personal and professional development in a fast-paced and rewarding role!
- Shape a premium client experience while championing safety and compliance!
Overview
Gama Aviation is currently seeking a confident, commercially minded and customer-focused FBO Manager to lead our Fixed Base Operation in Glasgow.
This is a high-impact leadership position where you will oversee all aspects of FBO operations, both airside and landside, from service delivery, client experience and team performance to safety, security, budget management and business growth.
As FBO Manager, you will lead the FBO and Client Experience team to deliver safe, efficient and exceptional services to clients, crew, VIPs and visitors. You will play a key role in embedding our client-centric culture and driving continuous improvement, ensuring we maintain the highest standards of hospitality, operational excellence and regulatory compliance.
Supporting the Head of FBOs, you will be responsible for the day-to-day management of the FBO lounge, ramp and handling activities, staff coordination, supplier relationships and commercial performance. You will also contribute to accurate revenue capture, support business growth initiatives and participate in out-of-hours callout duties when required.
We are seeking an experienced aviation professional with a strong operational background and a passion for premium service. You will have a hands‑on leadership style, commercial awareness and a proven ability to build and develop high‑performing teams.
Responsibilities
- Lead and manage all day‑to‑day FBO operations, both airside and landside, ensuring safe, compliant and efficient service delivery
- Drive a client experience culture across the FBO, ensuring consistently high standards of hospitality, professionalism and communication
- Act as the primary point of contact for clients, crew, VIPs, airport authorities, suppliers and third‑party service providers
- Oversee the day‑to‑day running of the FBO lounge and ensure readiness for all aircraft movements
- Coordinate staff rosters to ensure appropriate coverage across all operational requirements
- Lead, motivate and develop the FBO team through effective performance management, coaching and annual appraisals
- Manage training requirements, ensuring all training remains current and the base training matrix is maintained
- Develop, implement and continuously improve FBO procedures, standards and strategies
- Maintain ownership of the FBO Operations Manual and ensure compliance with the Aviation Security Programme and all applicable regulatory requirements
- Promote a strong safety culture through the Safety Management System (SMS)
- Ensure local risk assessments, safe systems of work and safety procedures are current, fit for purpose and reviewed regularly
- Represent the base at safety meetings and conduct safety observations to drive continuous improvement
- Drive aviation security compliance in line with CAA and airport standards, including training as an Aviation Ground Security Supervisor (GSS)
- Ensure customer aircraft movements are effectively planned and coordinated
- Oversee usage and develop a detailed understanding of Air Ops software
- Maintain positive relationships with customers, suppliers and stakeholders, encouraging collaboration and continuous improvement
- Manage ramp operations, ensuring all ground handling procedures are carried out safely and efficiently
- Perform ground handling activities when required, including aircraft movements, fuelling, pushbacks, marshalling and GSE operations
- Ensure operational efficiency through effective resource management and cost optimisation
- Maintain full P&L ownership, including budgeting, forecasting, invoicing and expense management
- Develop and implement strategies to grow market share, secure new business opportunities and maximise FBO revenues
- Provide regular updates to senior management on incidents, departmental performance, budgets and operational priorities
- Support out-of-hours operations and provide shift coverage when required
Skills, Qualifications and Experience
Essential
- Extensive experience within FBO and/or ground handling operations
- Proven experience managing operational teams in a fast‑paced environment
- Strong leadership and performance management capabilities
- Excellent commercial awareness with experience in budgeting, forecasting and P&L management
- In‑depth knowledge of ground handling procedures, staff rostering and operational planning
- Demonstrated ability to drive business performance and cost optimisation
- Experience delivering exceptional, 5‑star customer service
- Strong knowledge of national and international aviation regulations and their impact on operational requirements
- Excellent verbal and written communication skills
- Ability to build and maintain strong relationships across operational and professional boundaries
- Experience managing complex operational issues and high‑pressure situations
- A proactive, hands‑on approach with the flexibility to work the hours required to support operational demands
- Strong organisational skills with the ability to prioritise effectively
- A highly motivated people person with excellent interpersonal skills
- Full valid driving licence
- Must be able to obtain and maintain a valid airside security pass
Advantageous
- Previous experience in a similar role within the business aviation industry
- Meticulous on safety and security compliance
- Experience in business plan development and execution
- Demonstrated experience in managing flight operations and general ground handling activities
- Entrepreneurial mindset with the ability to identify and develop new business opportunities
Benefits
- Competitive Group Pension Scheme
- Comprehensive Life Assurance *
- Comprehensive Income Protection *
- Comprehensive Private Healthcare (after successful passing of probation) *
- Free Car Parking
- 2 Paid Volunteering Days each calendar year (subject to line manager approval)
- Investment in Training, Qualifications and Professional Development
*(Subject to insurance underwriting)
Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.
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FBO Manager in Glasgow employer: Gama Aviation
Gama Aviation is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to engage in meaningful projects that save lives and enhance operational efficiency. Located in Farnborough, with opportunities for travel and personal growth, the company prioritises employee development and provides a supportive environment for qualified accountants to thrive in their careers. Join us to make a significant impact while enjoying long-term progression in a fast-paced service industry.
StudySmarter Expert Advice🤫
We think this is how you could land FBO Manager in Glasgow
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Gama Aviation for a FBO Manager. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace FBO Manager in Glasgow
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Gama Aviation, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Gama Aviation, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Gama Aviation
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Gama Aviation.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Gama Aviation. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Gama Aviation love seeing candidates who not only have technical skills but also fit well within their team culture.
