At a Glance
- Tasks: Coordinate client services for air ambulance operations and manage client communications.
- Company: Gama Aviation, a diverse business saving lives and providing critical services.
- Benefits: Competitive salary, private healthcare, paid volunteering days, and training opportunities.
- Other info: Enjoy a great work-life balance with a 4 on, 4 off shift pattern.
- Why this job: Join a dynamic team and make a real difference in emergency services.
- Qualifications: Customer service experience, problem-solving skills, and strong communication abilities.
The predicted salary is between 31500 - 38500 £ per year.
Working Hours: 4 on, 4 off – 12 hour shifts. Gama Aviation is currently recruiting for a Client Services Coordinator to join the air ambulance team. This role calls for individuals with exceptional communication skills and a can-do attitude. Working with a range of high-profile international Clients and Assistance providers, you will take on responsibility for the full delivery of safe, cost effective and timely services. You will be fully supported by the various facets of the Operations Team (Ground Operations, CAMO, Medical and Crew Training), ensuring you have the appropriate resources available to deliver the highest quality client experience. The role will spend time acting as the main point of contact for our clients, providing quotations for Air Ambulance, Commercial airliners and Ground Ambulance operations, as well as supporting the overall delivery of aircraft operations. You need to demonstrate an ability to be flexible, adaptable and above all to remain calm in pressurised situations. The Client Services Coordinator will join the team on a rostered basis of 4 on 4 off, working 12-hour shifts.
About us: Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage. With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.
Responsibilities:
- Frequent liaison with Clients to manage requirements
- Production and communication of any requested trip itineraries, quotations (both in fleet and sub charter), their amendments and cancellations as required
- Completion of trip set up, including task diary management and handover to Duty Operations Manager for action whilst maintaining oversight of output
- Identification and offering of additional service capabilities that could improve Client experience, i.e. ground transport, bed booking, etc.
- Ensure timely and accurate communication with all key relationships to identify any areas of weakness and work with Operational Teams to suggest and implement improvements
- Act as the first point of escalation against any Client issue or complaint and manage through to resolution
- Action and respond to initial Client request within a timely manner of receipt or as agreed with the Client’s Representative
- Assign crew to specific flights, consulting the Team Leader or Account Manager as appropriate, particularly when there are commercial implications
- Liaison with the medical department to ensure suitable medical staff are available for the requested transfer
- Liaison with the medical department for all medical related support and engagement
- Ensure crew briefing is provided, both from a flight operations perspective but also with consideration to security, health and safety, and risk assessments with specific attention given to operations within areas of elevated risk
- Commitment to delivering quality service on time and within budget
- Following established procedures in aspects of daily operational duties
Skills, Qualifications and Experience required:
- Demonstrated experience in customer service, ideally in an aviation environment
- Ideally possess experience within aviation operations, but not essential
- Excellent problem-solving skills and an ability to manage multiple high-priority tasks simultaneously
- Above average levels of computer literacy
- Multitasker with good knowledge of world geography and time zones
- Excellent interpersonal and communication skills, with an ability to foster enduring Client and colleague relationships
- Ability to digest and process large volumes of information
- Exceptional attention to detail, and ability to think outside the box
- Flexible, adaptable and able to remain calm in pressurised situations
- Excellent written communication and high levels of numeracy
- A UK driving licence would be beneficial however not essential
In addition to a Competitive Salary, we will offer you:
- Great work life balance with a 4-4 shift pattern
- Comprehensive Private Healthcare (after successful passing of probation)
- Free Car Parking
- 2 Paid Volunteering Days each calendar year (subject to line manager approval)
- Investment in Training, Qualifications and Professional Development (Subject to insurance underwriting)
Client Services Coordinator in Farnborough employer: Gama Aviation
Gama Aviation is an exceptional employer, offering a dynamic work environment at our Staverton base where innovation and teamwork thrive. We prioritise employee growth through continuous training and development opportunities, ensuring our team members are equipped to excel in their roles while maintaining a strong focus on safety and client satisfaction. Join us to be part of a dedicated team that values your expertise and fosters a culture of excellence in rotary aircraft maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator in Farnborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gama Aviation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gama Aviation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Coordinator in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gama Aviation:Your cover letter is your chance to shine! Tell us why you want to work at Gama Aviation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gama Aviation!
How to prepare for a job interview at Gama Aviation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
