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- Tasks: Lead a dynamic team in aviation, ensuring top-notch service and operational excellence.
- Company: Gama Aviation is a diverse company that excels in aviation and critical services worldwide.
- Benefits: Enjoy competitive salary, excellent benefits, and opportunities for personal and professional growth.
- Why this job: Join a fast-paced environment where you can make a real impact and develop your leadership skills.
- Qualifications: Experience in FBO operations, strong leadership, and a passion for premium customer service required.
- Other info: Flexible working hours and opportunities for travel and long-term career progression.
The predicted salary is between 36000 - 60000 ÂŁ per year.
- Competitive Salary + Excellent Benefits!
- Lead a high-performing team in a dynamic, client-focused aviation environment!
- Drive strategic growth and operational excellence in a leading FBO!
- Opportunities for personal and professional development in a fast-paced and rewarding role!
/ Position: FBO Manager
/ Location: Glasgow
/ Working Hours: Full-Time, 40 Hours per week
- Competitive Salary + Excellent Benefits!
- Lead a high-performing team in a dynamic, client-focused aviation environment!
- Drive strategic growth and operational excellence in a leading FBO!
- Opportunities for personal and professional development in a fast-paced and rewarding role!
- For more details, read on!
Gama Aviation is currently seeking a confident and commercially minded FBO Manager to lead our Fixed Base Operation in Glasgow. This is a high impact leadership position where you will oversee all aspects of FBO operations from service delivery and client relationships to team performance, budget management, safety, and business growth. You will have the opportunity to shape the operational direction of the FBO, ensuring we maintain the highest standards while driving continuous improvement.
As FBO Manager, you will be responsible for leading the operation and ensuring delivery of safe, efficient, and customer focused services in line with company policies and regulatory standards. You will act as the key point of contact for clients and stakeholders, while ensuring that all team members are motivated, trained, and performing to the highest standard.
We are seeking an experienced aviation professional with a strong operational background and a passion for premium service. You’ll have a hands-on leadership style, commercial awareness, and a proven ability to build high-performing teams.
/ About us:
Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.
With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.
/ Responsibilities:
- Leadership and overall responsibility for performance management of team and service levels in line with company procedures
- Developing and implementing procedures and strategy for all FBO operations
- Ownership of FBO Operations Manual
- Enforcing security and safety procedures in the FBO and on the ramp
- Responsible for P&L performance and budgeting and oversee finance processes i.e invoicing
- Managing security and safety procedures in the FBO and on the ramp
- Liaising with senior management for approvals on financial expenses for the FBO, budgeting, forecasting and expense management
- Coordinating with Quality and Safety Manager on formalising, updating and implementing required procedures
- Hire, train and evaluate FBO staff. Also ensure timely training and performance reviews for the staff
- Manage ramp team ensuring safety and procedures
- Conduct investigations of incidents in line with ICAO, IATA and ISBAH regulations and procedures
- Maintain positive relationships and a collaborative approach with all FBO customers, suppliers and stakeholders
- Encourage employee involvement and suggestions in the improvement and growth of the FBO, its people and its processes.
- Perform ramp activities and ground handling procedures, when required due to shortage of staff
- Ensure operational efficiency through effective management of resources and minimizing costs.
- Report to senior management on high priority incidents, department performance, budget reviews and any urgent approvals
- Develop and implement strategies in order to grow market share and maximize FBO revenues
- Regular monitoring and recording of KPIs, market activities, business volumes and margins
/ Skills, Qualifications and Experience required:
Essential
- Extensive experience in FBO and/or ground handling operations
- Experience in managing multicultural operational teams
- Proven performance management experience
- Strong commercial and budgeting/forecasting skills
- In-depth knowledge of ground handling procedures and staff rostering
- Demonstrated ability to drive P&L performance and cost optimisation
- Experience delivering 5-star customer service
- A highly motivated “people person” with excellent interpersonal skills
- Strong leadership and team development capabilities
Advantageous
- AVSEC experience or certification
- Experience in business plan development and execution
/ In addition to a Competitive Salary, we will offer you:
- Competitive Group Pension Scheme
- Comprehensive Life Assurance *
- Comprehensive Income Protection *
- Comprehensive Travel Insurance *
- Comprehensive Private Healthcare (after successful passing of probation) *
- Free Car Parking
- 2 Paid Volunteering Days each calendar year (subject to line manager approval)
- Investment in Training, Qualifications and Professional Development
*(Subject to insurance underwriting)
Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion. #J-18808-Ljbffr
FBO Manager employer: Gama Aviation LLC
Contact Detail:
Gama Aviation LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FBO Manager
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in the aviation industry, particularly those related to FBO operations. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Network with professionals in the aviation sector, especially those who have experience in FBO management. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved operational efficiency in previous roles. Highlighting your hands-on leadership style and ability to drive performance will resonate well with the hiring team.
✨Tip Number 4
Research Gama Aviation's values and recent achievements. Tailoring your conversation to align with their mission and demonstrating how your experience can contribute to their goals will set you apart from other candidates.
We think you need these skills to ace FBO Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in FBO and ground handling operations. Emphasise your leadership skills, commercial awareness, and any specific achievements that demonstrate your ability to drive performance and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the aviation industry and your understanding of the role. Mention how your background aligns with the responsibilities of the FBO Manager position and express your enthusiasm for contributing to Gama Aviation's success.
Highlight Key Skills: In your application, clearly outline your experience with performance management, budgeting, and team development. Use specific examples to illustrate your ability to lead high-performing teams and deliver exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-focused environment.
How to prepare for a job interview at Gama Aviation LLC
✨Showcase Your Leadership Skills
As an FBO Manager, you'll be leading a team, so it's crucial to demonstrate your leadership style during the interview. Share specific examples of how you've successfully managed teams in the past, focusing on your ability to motivate and develop staff.
✨Understand the Business Operations
Familiarise yourself with the key aspects of FBO operations, including budgeting, P&L management, and safety procedures. Be prepared to discuss how you would implement strategies for operational excellence and growth within the company.
✨Emphasise Customer Service Excellence
Gama Aviation values premium service, so highlight your experience in delivering exceptional customer service. Prepare to discuss how you would maintain positive relationships with clients and stakeholders while ensuring high service standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past challenges you've faced in FBO or ground handling operations and how you resolved them, particularly in high-pressure situations.
