At a Glance
- Tasks: Manage aircraft delivery, ensuring quality and timely service for rotary operations.
- Company: Join Gama Aviation, a leader in the aviation industry with a focus on innovation.
- Benefits: Enjoy competitive pay, comprehensive healthcare, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities for volunteering and training.
- Why this job: Be the key link between customers and engineering, making a real impact in aviation.
- Qualifications: Experience in production planning and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Gama Aviation is actively recruiting for an Aircraft Customer Delivery Manager to support our rotary operation in Staverton, Gloucester. The role delivers full life‑cycle planning and check management for all rotary base maintenance aircraft, ensuring on‑time, quality and budgeted delivery.
Responsibilities
- Customer service and client contact – serve as point of contact for the customer and interface between engineering, support teams and the customer’s representative.
- Develop and manage a base maintenance floor loading plan for all rotary sites, reviewing proposed and ongoing inputs to maintain a viable slot plan essential for long‑term planning and sales.
- Review detailed work scope following CAMO/customer maintenance input requests and engage with engineering to confirm scheduled inspection hours and parts required for quote generation.
- Implement a database for timing related to task completion, using engagement with engineering and historical completion data.
- Arrange and lead pre‑input planning; collate results to enable MSP coordinator to build all associated aircraft input work packs.
- Ensure on‑time availability of job cards, drawings and manuals; review that all required elements are supplied with task cards to maximise efficiency.
- In conjunction with MSP coordinator, handle parts & material pre‑ordering, arrange services and tooling, and ensure sufficient, timely resources.
- Highlight deficiencies to senior management and implement corrective actions.
- Daily review and update of resource plan to deploy manpower for achievement of quoted CRS dates; work with centralised resource team to maintain accurate database and stable teams for each input.
- Control emergent/unplanned work; ensure communication to stakeholders, arrangement of solutions and approval, tracking and billing through Service Edge.
- Control technical enquiries with respective OEMs; update databases and expedite resolution through engineering teams and OEM support network.
- Conduct daily Base Maintenance Boardwalk to engage with engineering leads, monitor task accomplishment, and identify constraints to prevent over‑runs.
- Chair weekly Base Maintenance Meeting to review current inputs, check progression, review planned vs booked hours, update on OEM technical enquiries, review spares shortage lists and discuss key constraints and actions.
- Generate and distribute weekly progress reports for each aircraft to internal and external stakeholders.
- Support the documentation programme to maintain compliance with regulatory and company protocols; review work packages to ensure data entry accuracy and ensure completed checks are relayed to CAMO and retained in line with MRO procedures.
- Report all SMS/Quality issues.
- Perform other duties related to the position as directed by the line manager.
Skills, Qualifications and Experience Required
Essential
- Previous experience of production planning & purchasing in an engineering environment.
- Knowledge of Part 145/Part M regulations.
- Experience with project management, coordination and planning.
- Advanced computer literacy (MS Office).
- Proficiency in Service Edge.
- Customer orientated and excellent communicator.
- Ability to work under pressure and handle stressful periods.
Advantageous
- Recognised technical qualification in engineering or planning discipline.
- Deep understanding of Part 145/Part CAMO(M) regulations.
- Ordering of parts/material and vendor liaison experience.
- Team leading activity, project update meetings.
- Understanding of aircraft programmes for part supply.
- Competence in MRO planning software such as Corridor, TRAXALL, CAMP, etc.
Benefits
- Competitive Group Pension Scheme
- Comprehensive Life Assurance
- Comprehensive Income Protection
- Comprehensive Travel Insurance
- Comprehensive Private Healthcare (after successful passing of probation)
- Free Car Parking
- Two paid volunteering days per calendar year
- Investment in training, qualifications and professional development
Aircraft Customer Delivery Manager employer: Gama Aviation LLC
Gama Aviation is an exceptional employer, offering a dynamic work environment in Staverton, Gloucester, where employees are empowered to take ownership of their roles and contribute to the success of our rotary operations. With a strong focus on employee growth through comprehensive training and professional development opportunities, alongside competitive benefits such as a Group Pension Scheme and private healthcare, we foster a culture of collaboration and innovation that ensures every team member feels valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Aircraft Customer Delivery Manager
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Gama Aviation LLC for a Aircraft Customer Delivery Manager. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Aircraft Customer Delivery Manager
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Gama Aviation LLC, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Gama Aviation LLC, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Gama Aviation LLC
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Gama Aviation LLC.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Gama Aviation LLC. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Gama Aviation LLC love seeing candidates who not only have technical skills but also fit well within their team culture.
