Field Equipment Specialist in Portsmouth

Field Equipment Specialist at Galvion. About the role As a Field Equipment Specialist at Galvion, you will play a pivotal role in supporting the deployment and maintenance of advanced equipment designed for defense and tactical applications. This position is critical in ensuring that our field personnel have access to reliable and effective gear that meets the demands of their operational environments. You will work closely with cross-functional teams to provide technical support, training, and maintenance solutions, ensuring that our equipment performs optimally in the field.

Key facts

Location: Portsmouth, New Hampshire

Engagement: Full-time

Salary: Competitive, commensurate with experience

Visa: Sponsorship available for qualified candidates

What you'll do

• Provide on-site technical support for Galvion's field equipment, ensuring that all gear is operational and meets safety standards.
• Conduct regular inspections and maintenance of equipment to identify potential issues before they arise, minimizing downtime for end-users.
• Collaborate with engineering and product development teams to relay field feedback and contribute to the continuous improvement of equipment design and functionality.
• Develop and deliver training sessions for end-users on the proper use and maintenance of equipment, ensuring they are well-prepared for operational scenarios.
• Assist in the preparation and execution of field trials, gathering data and insights that will inform product enhancements and new developments.
• Maintain accurate records of equipment usage, maintenance activities, and repairs, ensuring compliance with company policies and industry regulations.
• Act as a liaison between customers and internal teams, addressing any concerns or inquiries regarding equipment performance and functionality.
• Stay updated on industry trends and advancements in field equipment technology, integrating best practices into your work to enhance service delivery.
• Provide recommendations for equipment upgrades and replacements based on field observations and user feedback.
• Support logistics and inventory management for field equipment, ensuring that all necessary tools and parts are available for maintenance and repairs.
• Participate in safety audits and risk assessments related to field equipment, ensuring that all operations adhere to safety protocols.
• Assist in the development of technical documentation and user manuals to support the effective use of equipment in the field.

Requirements

• Bachelor's degree in engineering, technology, or a related field, or equivalent experience in a technical support role.
• A minimum of 3 years of experience in field service, technical support, or equipment maintenance, preferably in a defense or tactical environment.
• Strong understanding of mechanical and electronic systems, with the ability to troubleshoot and resolve issues effectively.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
• Proven ability to work independently and as part of a team, demonstrating strong problem-solving skills and attention to detail.
• Willingness to travel frequently to various field locations, sometimes in challenging environments.
• Familiarity with safety regulations and best practices related to equipment use and maintenance.
• Proficiency in using diagnostic tools and software for equipment analysis and repair.
• Valid driver's license and the ability to obtain necessary security clearances as required.

Nice to have

• Experience with military or tactical equipment, particularly in a field support capacity.
• Knowledge of project management principles and experience in managing multiple tasks simultaneously.
• Familiarity with ISO standards and quality assurance processes related to equipment maintenance.
• Previous experience in training or instructional roles, particularly in technical subjects.
• Certification in relevant technical fields, such as electronics or mechanical repair.

Skills & tools

• Proficient in the use of diagnostic and maintenance tools, including multimeters, oscilloscopes, and other electronic testing equipment.
• Strong computer skills, including familiarity with Microsoft Office Suite and equipment management software.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Knowledge of safety management systems and risk assessment methodologies.

Practical notes

• This position may require physical activity, including lifting heavy equipment and working in various environmental conditions.
• Candidates should be prepared for occasional extended hours and travel to remote locations as needed.
• Additional training and certifications may be provided to enhance skills and knowledge related to specific equipment and technologies.