At a Glance
- Tasks: Coordinate referrals and assessments, ensuring timely and trauma-informed support for clients.
- Company: Join a dedicated team at Galop, supporting LGBT+ survivors of abuse.
- Benefits: Hybrid working, competitive salary, and the chance to make a real difference.
- Other info: Flexible hours with occasional evening work to meet client needs.
- Why this job: Be a vital part of a service that empowers vulnerable clients and promotes healing.
- Qualifications: Strong organisational skills and the ability to communicate sensitively with clients.
The predicted salary is between 28330 - 32627 £ per year.
The Therapeutic Services Triage and Pathway Coordinator will support the safe and effective front-end management of referrals, triage, assessment coordination and pathway tracking across the service. The role will ensure that referrals move through the pathway in a timely, consistent and trauma-informed way, escalating clinical, safeguarding or complex pathway decisions to the Senior Counsellors or Clinical Lead as required.
The role will act as the main point of coordination for referrals, triage and assessment appointments. This includes managing incoming referrals, arranging and carrying out triage calls, identifying immediate risk and support needs, coordinating assessments, and ensuring completed assessments are handed over into the agreed allocation process.
The postholder will work closely with counsellors, assessors, safeguarding leads, and administrative staff to ensure referrals are managed safely, consistently, and in a trauma-informed and identity-informed way. The postholder will not make final clinical allocation decisions. They will gather triage information, identify risk or urgency, coordinate assessments, and elevate complex, high-risk or unclear referrals to the Senior Counsellor or Clinical Lead in line with agreed processes.
You will join a developing service with a strong commitment to supporting LGBT+ survivors of abuse and violence through affirmative, trauma-informed practice. The role requires strong organisational skills, emotional resilience, sound professional judgement, and the ability to communicate sensitively with vulnerable clients experiencing distress, risk, and complex circumstances.
To ensure an accessible service, some evening work may occasionally be required depending on client need.
Location: Galop’s offices are in central London. The Galop therapeutic service will be delivered at Galop’s London office and online and so counsellors and staff members in the therapeutic service can work from the office, remotely or where possible a hybrid.
Hours: 0.6 (FTE): 21 hours week. Office based and hybrid working.
Contract: Fixed-Term
Reports to: Senior Counsellor
Salary: £28,330.41 per annum (0.6 FTE) excluding London Weighting or £32,626.66 per annum (0.6 FTE) including London Weighting
Closing Date and Applications: Applications should be submitted by 10am on Monday 20th July 2026. Interviews will be held on Monday 24th August 2026.
Questions? If you have any questions or would like to discuss the role further prior to application, please contact our Therapeutic Services Manager, Deniz.
Therapeutic Services Triage and Pathway Coordinator in London employer: Galop
Galop is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to safeguarding, the organisation fosters a collaborative work culture where every team member's contribution is valued. The hybrid work model not only promotes work-life balance but also provides opportunities for meaningful engagement in a supportive environment, making it an ideal place for those looking to make a positive impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Therapeutic Services Triage and Pathway Coordinator in London
✨Get Involved in Local Mental Health Initiatives
We all know that networking in the therapy and counselling field can lead to great opportunities. Look out for local mental health awareness events, workshops, or support groups. These are perfect spots to meet potential employers and other professionals who might help open doors for you.
✨Leverage Online Therapy Platforms
Many temporary counselling roles pop up on platforms like BetterHelp or Talkspace. Make sure your profile is top-notch so when clients or employers are browsing, you'll stand out. Plus, showing engagement in this space can really elevate your visibility!
✨Tap into University Career Services
If you're currently studying or recently graduated, don’t ignore your university's career services. They often have great connections to temporary roles in therapy that aren't advertised widely. Plus, they can help you prepare for those all-important interviews!
✨Check Out Local Agencies and Consultancies
Temporary roles in therapy often get filled through agencies that specialise in healthcare staffing. Make a list of local counselling agencies and reach out – a simple email expressing your interest can go a long way. Remember, most agencies appreciate candidates who proactively seek out opportunities!
We think you need these skills to ace Therapeutic Services Triage and Pathway Coordinator in London
Some tips for your application 🫡
Highlight Your Practical Experience:When applying for a temporary role in therapy or counselling, we need to see your practical experience front and centre. Include details of any placement experiences, internships, or voluntary work in your CV. Make sure to mention specific techniques or therapies you’re familiar with—this shows your readiness to jump in and make an impact!
Showcase Your Approach:In your cover letter, take a moment to explain your therapeutic approach and what methodologies you’re passionate about. This is your chance to connect your personal style with the values of Galop. Temporary roles often require a quick adjustment; helping them understand your philosophy will assure them you're a good fit!
Be Flexible and Open-Ended:Since this is a temporary position, emphasise your flexibility in your application. Highlight that you're eager to take on varying responsibilities or adapt your style to different clients’ needs. It's a huge plus for potential employers who want someone who can slide effortlessly into their team.
Certifications Matter!:Don’t forget to include any relevant certifications or trainings in your application documents. Specific qualifications like a Diploma in Counselling or any accredited workshops/additional training can set you apart. Ensure these are listed clearly in your CV, as they illustrate your commitment to your professional development and the field itself.
How to prepare for a job interview at Galop
✨Show Your Empathy Skills
In the therapy and counselling field, showcasing your empathy and interpersonal skills is crucial. Prepare to share specific examples from your past experiences where you've demonstrated this, whether in volunteer work, internships, or even personal scenarios.
✨Be Ready for Scenario-Based Questions
Expect some real-world scenario questions where you might need to outline how you'd handle specific client situations. Practise articulating your thought process and the interventions you would consider using, reflecting your understanding of various therapeutic approaches.
✨Highlight Flexibility and Adaptability
Since you're aiming for a temporary role, be prepared to discuss your adaptability. Temporary positions often require quickly building rapport and adjusting to different client needs, so think of examples where you've successfully navigated changes or challenges in a work environment.
✨Prepare Your Personal Philosophy
Having a clear understanding of your therapeutic philosophy can set you apart. Be ready to share how your values and approach align with those of Galop and why you're passionate about making a difference in clients' lives, even in a temporary position.
