At a Glance
- Tasks: Support individuals navigating sight loss with empathy and practical guidance.
- Company: Galloways, a trusted charity with nearly 160 years of experience.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to supporting the community.
- Why this job: Make a real difference in people's lives at a critical moment.
- Qualifications: Strong communication skills and a proactive, solution-focused attitude.
The predicted salary is between 25971 - 30107 € per year.
Help people navigate sight loss with confidence, clarity and support. At Galloways, we’ve been supporting people affected by sight loss for nearly 160 years. We’re now looking for an Eye Clinic Liaison Officer (ECLO) to provide vital support at the point of diagnosis and beyond. This is a role where every conversation matters. You’ll be based within the eye clinic, offering practical guidance, reassurance and connection to services that help people move forward.
Location: Royal Lancaster Infirmary (with office bases in Morecambe or Penwortham)
Hours: 22.2 hours per week
Contract: Permanent
Salary: £25,971 FTE (rising to £30,107)
What this role is really about
This role is about being there when it matters most. You’ll support people at the point of diagnosis, helping them understand what’s happening, what support is available, and what comes next. You’ll provide reassurance, clear information and practical next steps.
- Supporting someone to understand their diagnosis
- Helping someone access services, benefits or equipment
- Guiding patients through certification and registration
- Connecting individuals with community and support services
Your role is to inform, reassure and connect — helping people feel more in control of their situation.
What you could be doing
- Providing information, advice and emotional support within the eye clinic
- Assessing needs and signposting or referring to appropriate services
- Supporting patients through certification and registration processes
- Working closely with clinicians and healthcare staff
- Building links with community organisations and services
- Delivering basic visual awareness training to staff
- Supporting groups, activities and learning opportunities
- Maintaining accurate records and managing a caseload
Who we’re looking for
You don’t need direct experience in sight loss, but you do need to be confident supporting people in sensitive situations. We’re looking for someone who:
- Has strong communication and interpersonal skills
- Can provide clear, empathetic support and guidance
- Builds positive relationships with professionals and partners
- Is organised and able to manage their workload
- Is proactive and solution-focused
- Has good IT and administrative skills
Experience in health, social care, community or charity settings would be helpful, but not essential.
Why join Galloways?
- Make a real difference at a critical point in someone’s journey
- Work as part of a supportive and experienced team
- Build strong partnerships within healthcare and the community
We are committed to safeguarding and promoting the welfare of all service users. Training is required as part of the role.
Eye Clinic Liaison Officer (ECLO) in Lancaster employer: Galloways
At Galloways, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of those affected by sight loss. Our supportive work culture fosters collaboration and professional growth, allowing you to thrive in your role as an Eye Clinic Liaison Officer at the Royal Lancaster Infirmary. With a commitment to employee development and a focus on community engagement, you'll find a rewarding environment where every conversation truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Eye Clinic Liaison Officer (ECLO) in Lancaster
✨Tip Number 1
Network like a pro! Reach out to people in the eye care field or related sectors. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from Galloways or any other organisation, be ready to share your story. Highlight your skills and how they align with supporting individuals facing sight loss. Make it personal and memorable!
✨Tip Number 3
Be proactive! If you see a job posting that excites you, don’t just wait for the application window to open. Reach out to the hiring manager or team to express your interest and ask questions about the role. It shows initiative and enthusiasm!
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you prepare for interviews and understand what we’re looking for in candidates. Dive in and make sure you’re ready to shine when the opportunity arises!
We think you need these skills to ace Eye Clinic Liaison Officer (ECLO) in Lancaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of an Eye Clinic Liaison Officer. We want to see how you can provide that vital support and reassurance to those navigating sight loss.
Showcase Your Communication Skills:Since this role is all about clear and empathetic communication, don’t forget to demonstrate your strong interpersonal skills in your written application. Share examples of how you've successfully supported others in sensitive situations.
Be Organised and Clear:Keep your application well-structured and easy to read. We appreciate clarity, so make sure your points are concise and relevant. This will show us that you can manage your workload effectively, just like you would in the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Galloways
✨Understand the Role
Before your interview, take some time to really understand what the Eye Clinic Liaison Officer role entails. Familiarise yourself with the key responsibilities, such as providing emotional support and connecting individuals with services. This will help you articulate how your skills align with what they’re looking for.
✨Show Empathy and Communication Skills
Since this role involves supporting people in sensitive situations, be prepared to demonstrate your empathy and communication skills. Think of examples from your past experiences where you’ve successfully supported someone through a difficult time, and be ready to share those stories during the interview.
✨Research Galloways
Get to know Galloways and their mission. Understanding their history and commitment to supporting people affected by sight loss will show your genuine interest in the organisation. You can mention specific initiatives or values that resonate with you during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their training processes, team dynamics, or how they measure success in this role. Asking questions not only shows your interest but also helps you determine if this is the right fit for you.
