At a Glance
- Tasks: Manage customer needs and ensure timely execution of objectives in a dynamic environment.
- Company: Join the world’s largest family-owned winery with a diverse portfolio of wine brands.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work in a supportive team with a focus on innovation and measurable business improvements.
- Why this job: Be part of a team that builds strong relationships and delivers exceptional value to customers.
- Qualifications: Bachelor’s degree or relevant experience in customer service or operations management required.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to work for the world’s largest family-owned winery, home to a diverse portfolio of nationally and internationally recognized wine brands seen in all major supermarkets across the UK? We are committed to innovation, partnership, and delivering exceptional value to our customers and consumers. We are hiring a Customer Service Analyst to join our Customer Service team. Our Customer Service team plays a central role in building strong relationships with our distributors, retailers, and consumers. We’re looking for a customer-focused, analytical thinker to join the team and to provide excellent service and measurable business improvements.
This role is based in our Uxbridge office (UB8) on a Hybrid working pattern (3 days per week in the office, 2 days work from home). Please note this role will require full UK right to work as this role is not sponsored.
Role Functions:- Manages customer needs with a strong sense of urgency.
- Ensures timely execution of objectives and priorities within assigned responsibilities.
- Participates in the timely closure to cross-department issues; uses work-flow and decision matrix to guide appropriate actions.
- Achieves on time metric for export documentation packets.
- Supports and communicates with account managers to ensure timely and accurate shipment of customer documentation packets.
- Responds efficiently and effectively to internal and external customer correspondence through telephone, email or formal written communication; escalates more complex issues when necessary.
- Tracks and documents the completion of Export Documentation for all UK Export Orders.
- Works with Defra/ The Rural Payments Agency to maintain Compliance of Export documentation.
- Generates and reviews Export documentation for UK export orders.
- Coordinates with customers, 3PL’s, 3rd party bottlers in multiple countries and Global Supply Chains to support the flow of information relating to customers orders.
- Assists with routine to complex customer orders, inquiries, and/or complaints covering items or products ordered (EDI and manual) in line with pre-defined customer service process controls and metrics.
- Orders stock from the central warehouse as per the order requests.
- Monitors stock levels and ensures accurate tracking of goods in and out.
- Bachelor’s degree plus 1 year of customer service, operations management, supply chain logistics or finance experience reflecting increasing levels of responsibility; OR High School diploma or 4 years of customer service, operations management, supply chain logistics or finance experience reflecting increasing levels of responsibility.
- Experience in processing orders, invoicing, shipping documentation or transportation coordination.
- Skilled in the use of MS Word, Excel and Outlook at an intermediate level.
- Full UK right to work as this role is not sponsored.
Customer Service Analyst (Hybrid Working) in Uxbridge employer: GALLO
Join the world’s largest family-owned winery, where our commitment to innovation and exceptional customer service creates a vibrant work culture. As a Customer Service Analyst in our Uxbridge office, you will enjoy hybrid working arrangements, opportunities for professional growth, and the chance to be part of a team that values strong relationships with distributors and consumers alike. With a diverse portfolio of renowned wine brands, we offer a rewarding environment that fosters collaboration and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Analyst (Hybrid Working) in Uxbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GALLO. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GALLO before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Analyst (Hybrid Working) in Uxbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GALLO:Your cover letter is your chance to shine! Tell us why you want to work at GALLO specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GALLO!
How to prepare for a job interview at GALLO
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
