Property Manager

Property Manager Who are we? Founded in 1992, Galliard Homes is one of London’s largest privately-owned property development and management groups, with over 250 employees and a £4 billion portfolio. We deliver residential, mixed-use, hospitality, and commercial projects across London, the Home Counties, and the Midlands. Galliard Estate Management (GEM) is our in-house property management business, responsible for managing over 35 developments across a diverse portfolio of residential and mixed-use schemes, from high-rise to high-end, covering both private and affordable properties. The Position We are looking for an experienced and motivated Property Manager to join our Galliard Estate Management (GEM) team based at our Head Office in Loughton, Essex. The Property Manager plays a key role within our in-house Property Management team, reporting to the Senior Property Manager. They work closely alongside an Associate Property Manager to ensure the smooth and efficient management of a diverse portfolio of mixed-use developments. The Property Manager is responsible for overseeing complex and higher-risk developments, ensuring they are managed effectively, efficiently, and in line with statutory and leasehold obligations. Acting as the main point of contact for residents, contractors, and stakeholders, the Property Manager takes ownership of day-to-day management while also contributing to longer-term planning, including supporting the mobilisation of new schemes approaching practical completion. They provide guidance and oversight to Associate Property Managers, ensuring high standards of service and compliance across the portfolio. Please note that this is a full-time, office-based role. Standard working hours are Monday to Thursday, 9:00am to 5:30pm, and Friday, 9:00am to 5:00pm. Duties include but are not limited to: Full operational and statutory responsibility for a complex portfolio (e.g. high rise, mixed use, higher risk buildings, or site with fire/ building safety complexity). Plan and undertake site visits appropriate to the size, complexity, and risk profile of the portfolio, ensuring buildings are well maintained and that inspection findings are documented and actioned. Organise and attend monthly resident surgeries, addressing concerns and maintaining positive relationships. Lead and take full accountability for the project management of Section 20 consultations and major internal and external works across the allocated portfolio, including higher-value, higher-risk, or more complex schemes, liaising with surveyors, consultants, and internal stakeholders as required. Manage contractor relationships, arranging and overseeing repairs, cleans, emergency works, and monitoring performance against contracts. Draft, review, and issue resident communications, including newsletters and circulars, ensuring accuracy and consistency. Draft service charge budgets and work with accounts to deliver end of year accounts reconciliations, including associated commentary. Prepare and review service charge budgets, monitoring cashflow and expenditure, and reporting variances. Raise purchase orders, review, approve, and sign off invoices in line with budget and procurement processes. Respond to leaseholder enquiries and complaints, ensuring timely and effective resolution. Review and sign off LPE1 forms and solicitor enquiries. Manage insurance claims including tracking of costs. Support the Senior Property Manager on portfolio-related matters and provide cover where required. Attend Central Procurement Meetings with service providers to ensure compliance, monitor KPIs, and manage contracts (e.g. M&E, insurance, utilities). Manage and maintain internal and external systems and trackers (including GEM Central Tracker, Quooda, Bluebox, Building Link, Ping, Fire Brigade/ government body portals), ensuring information is up to date, compliant, and reported as needed. Manage capital expenditure projects as directed, ensuring the CAPEX report is kept up to date. Provide support across the GEM team as required, assisting with any additional tasks or initiatives to ensure smooth portfolio management and delivery of team objectives. Provide informal leadership and day-to-day mentoring to the Associate Property Manager, while the Senior Property Manager retains overall responsibility for formal line management. Act as point of escalation for serious incidents, disputes or enforcement matters. Where site teams are in place, oversee them to ensure they are supported, engaged in compliance, and delivering a customer-driven approach. The Person The successful candidate will be an experienced property management professional with a strong track record in managing residential and mixed-use developments. They will combine excellent technical knowledge with the ability to build strong relationships, manage competing priorities, and maintain high service standards across their portfolio. They will also meet the following criteria: Essential: Strong understanding and experience of managing high risk buildings, new-build residential and mixed-use complex developments. Experience managing developments with a district heating system Experience managing life safety systems and required frequencies for maintenance. Previous experience operating as a Property Manager or in a similar role. Sound knowledge of multi-schedule budgets and service charge management. Comprehensive understanding of leasehold legislation, including the Landlord & Tenant Act and Building Safety Act Strong financial awareness, including budgets, accounts, utility billing, and apportionment. TPI Level 3 Associate in Leasehold Management (ATPI). Excellent communication skills across face-to-face, telephone, and written interactions, with a professional approach. Full driving licence and access to own transport (regular site visits required). Desirable: TPI Level 4 Member in Leasehold Management (MTPI) or currently working towards. Previous experience managing and developing direct reports. Knowledge of Right to Manage (RTM) processes and experience supporting or liaising with RTM companies. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: Competitive salary 24 days holiday plus bank holidays Life assurance Private healthcare Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Cycle to Work Scheme Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditations