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For Companies At a Glance
- Tasks: Lead the Build-to-Rent team and drive operational performance for high-spec apartments.
- Company: Join Neptune Operations, a dynamic subsidiary of Galliard Homes.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Why this job: Make a real impact on resident experiences in a thriving community.
- Qualifications: Experience in property management and strong leadership skills.
- Other info: Be part of an exciting project with beautiful amenity spaces.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Neptune Operations Limited, a subsidiary owned by Galliard Homes and managed by Sable Capital, is mobilising the Neptune Wharf Build‑to‑Rent team, responsible for 139 high specification furnished apartments, as well as a variety of carefully curated amenity spaces for residents to use. The Neptune Wharf development, based in Deptford, offers a total of 199 residential units split across Build‑to‑Rent, Open Market Sales, and affordable accommodation. There is a further 19,000 square feet of commercial space across multiple units that will help activate the streetscape, as well as direct frontage onto 15 acres of beautiful tree‑lined park.
The Position
We are looking for an experienced, enthusiastic Build‑to‑Rent General Manager to lead the onsite BTR team and take full ownership of operational and commercial performance across the rented portfolio. This is a hands‑on, performance‑driven role with direct accountability for leasing delivery, pricing execution, void minimisation, resident retention, administrative control and identifying opportunities to maximise net operating income. While an independent Facilities Manager oversees site‑wide plant and core services, this role is focused on Build‑to‑Rent operations, revenue, and resident experience.
Commercial & Leasing Performance
- Own and drive Build‑to‑Rent commercial performance, including leasing velocity, renewals, void minimisation, and contribution to net operating income.
- Manage and support the Leasing Manager in delivering lease‑up and renewal targets, including oversight of pricing strategy, incentives, and performance tracking.
- Play a hands‑on role in the leasing cycle during peak periods, including enquiry management, viewings, referencing, right‑to‑rent checks, AST processing, deposits, move‑ins and check‑outs.
- Monitor leasing, occupancy, and revenue data to inform operational decisions and management reporting.
Operational Delivery
- Maintain overall operational oversight of the BTR building, ensuring communal areas, amenity spaces, and resident‑facing services operate to a consistently high standard.
- Oversee apartment turnaround processes, including check‑outs, defect identification, cleaning, repairs, and deposit coordination.
- Coordinate apartment‑level maintenance and remedial works in conjunction with the onsite Maintenance Manager and third‑party suppliers.
- Ensure smooth operation of resident‑critical functions including parcel management, access control, car parking, cycle storage, key and fob control, and void apartment inventory.
Administration, Data & Financial Control
- Own day‑to‑day administrative control of the BTR operation, including invoice processing, rent.
General Manager (Build to Rent) in London employer: Galliard Homes
Contact Detail:
Galliard Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (Build to Rent) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Build-to-Rent sector. Attend industry events, join relevant online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your past successes in operational performance and resident experience. Bring examples that highlight your hands-on approach and results-driven mindset.
✨Tip Number 3
Research the company! Before any meeting, dive deep into Neptune Operations Limited and Galliard Homes. Understand their values, recent projects, and what makes them tick. This will help you tailor your conversation and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents. Don’t miss out on the opportunity to join our dynamic team at Neptune Wharf – we can’t wait to see what you bring to the table!
We think you need these skills to ace General Manager (Build to Rent) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your experience in Build-to-Rent operations and any relevant achievements that showcase your ability to drive commercial performance.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share your passion for resident experience and operational excellence, and don’t forget to mention how you can contribute to the Neptune Wharf team.
Showcase Your Leadership Skills: As a General Manager, we want to see your leadership style. Include examples of how you've successfully managed teams and driven results in previous roles, especially in leasing and operational delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it as we review candidates.
How to prepare for a job interview at Galliard Homes
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of commercial performance metrics. Brush up on key figures related to leasing velocity, occupancy rates, and net operating income. Be ready to discuss how you've successfully managed these in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills. Prepare examples of how you've led teams in the past, particularly in high-pressure situations. Think about specific challenges you faced and how you motivated your team to achieve targets.
✨Understand the Resident Experience
Familiarise yourself with what makes a great resident experience in Build-to-Rent properties. Be prepared to share your ideas on enhancing communal areas and amenity spaces, as well as how you would handle resident feedback and complaints.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential challenges you might face in this role, such as managing voids or coordinating maintenance issues, and prepare your strategies for addressing them.
