Assistant Leasing Manager

Assistant Leasing Manager Who We Are Neptune Operations Limited, a subsidiary owned by Galliard Homes and managed by Sable Capital, are mobilising the Neptune Wharf Build-to-Rent team, responsible for 139 high specification furnished apartments, as well as a variety of carefully curated amenity spaces for residents to use. The Neptune Wharf development, based in Deptford, offers a total of 199 residential units split across Build-to-Rent, Open Market Sales, and affordable accommodation. There is a further 19,000 square feet of commercial space across multiple units that will help activate the streetscape, as well as direct frontage onto 15 acres of beautiful tree-lined park. The Position We are looking for an experienced, enthusiastic Assistant Leasing Manager to support the delivery of the overall lettings strategy at Neptune Wharf, with the goal of maximising revenue through optimising occupancy and rental rates. The remit will cover leasing to new residents, undertaking lease renewals and playing an important role in the development of the Build-To-Rent community. Duties include but are not limited to: · Support the full leasing cycle, including marketing, viewings, and onboarding, as well as proactively seeking lease renewals and negotiating terms. · Qualify prospective residents and handle all leasing documents in compliance with policies and legislation. · Maintain knowledge of lease terms and policies to address queries and resolve resident issues, reporting to the Building Manager when necessary. · Assist in delivering the leasing and renewal strategy and performance by analysing and improving promotional, advertising, and pricing activities while understanding local market dynamics and competition. · Identify and recommend improvement to enhance efficiency and productivity in non-leasing operations. · Play a key role in building the Neptune Wharf community by engaging with residents during their leasing journey and planning and delivering resident events. · Manage front desk operations, the focal point of Neptune Wharf, supported by your team members. · Update the apartment deal tracker and property management system daily, ensuring resident files are complete and compliant with legislation. · Prepare accounting, financial, and administrative reports for the Building Manager. · Follow health & safety guidelines and procedures in accordance with company policy and report and incidents to the Building Manager. The Person The Assistant Leasing Manager will be a confident and results-driven professional with proven experience in supporting the full lettings cycle. They will combine strong commercial awareness with excellent communication and organisational skills, ensuring all leasing activity is delivered efficiently, compliantly, and to a consistently high standard. With a passion for delivering exceptional customer service, they will build strong relationships with prospective and existing residents, external partners, and colleagues alike. They will also meet the following criteria: Essential: · Proven experience in a leasing, lettings, or property management role, ideally within a Build-to-Rent, leisure, or hospitality environment. · Demonstratable ability to generate, qualify, process, and close lettings compliantly and efficiently. · Excellent understanding of the leasing process, including documentation used and legislative requirements. · Passion for customer service and ensuring excellence. · Proficient in using Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams. · Excellent written and verbal communication skills coupled with strong interpersonal skills. · Confident, proactive, and highly organised with excellent attention to detail and accuracy. · Resilient and proven ability to work under pressure and meet tight deadlines. Desirable: · Previous experience using leasing cycle software programs and systems including property management, appointment management, document signature, referencing and deposit management. The Benefits · 20 days annual leave plus bank holidays · Annual performance related bonus up to 10