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For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join Gallagher Benefit Services, a leader in creating thriving workplace environments.
- Benefits: Enjoy 25+ days holiday, health plans, gym discounts, and more perks.
- Why this job: Make a real impact on technology while working in a diverse and inclusive culture.
- Qualifications: Experience in IT support, Windows 10/11, and Office 365 is essential.
- Other info: We value diversity and are committed to an inclusive recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you\’ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you\’re close but not an exact match, we encourage you to apply.
Overview
The Technology team is committed to delivering an outstanding service that empowers our users through reliable, scalable, and sophisticated IT solutions.
As a Desktop Support Engineer, you\’ll be the first point of contact for technical issues, ensuring our staff can work efficiently whether in the office or remotely. You\’ll also contribute to automation and optimization projects that improve our technology landscape
How you\’ll make an impact
Responsibilities
- User Support
- Providing 1st line support to our end-users to ensure all IT equipment is performing at its optimum level and that Servicedesk tickets are responded to and solved within their agreed Service level Agreements.
- Analysing and troubleshooting hardware and software issues, escalating to 2nd line support if required.
- Providing on-site support to our London office and supporting remote workers.
- Creating new user accounts and archiving and removing leaver accounts.
- Device & Software Management
- Installing new hardware and software – using our automation tools Intune and Autopilot.
- Provisioning laptops for new staff members and for laptop refreshes using Microsoft Intune.
- Troubleshooting meeting room AV and VC issues
- Collaboration & Communication Tools
- Collaborating with colleagues to fix issues or action tasks
- Communicating issues, problems or new features using tools such as Microsoft Teams
- Continuous Improvement
- Proactively researching new Office 365 features and suggest tools to keep our technology fresh and at the forefront of our industry.
The Desktop Support Engineer is a key role in helping us to maintain the first class service to our users and allowing our IT team to continue with our value adding projects.
About You
Qualifications
- Experience in IT support
- A love for technology
- Experience with Windows 10 and 11
- Experience with Office 365 products
- Proactive and focused approach
- Comfortable with hands-on solving, including physical setup and maintenance of hardware and meeting room AV equipment
- Ability to adapt to internal processes and procedures, update and build user guides.
- Ability to prioritise and handle various tasks
- Good Communication skills
It would be super if you also have:
- Knowledge and experience with meeting room video conferencing kit such as Logitech, Yealink and Crestron.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you\’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to \’buy\’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we\’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it\’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees\’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don\’t worry, we\’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with . If you\’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as \”protected characteristics\”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr
Senior Systems Engineer (12 Month FTC) employer: Gallagher
Contact Detail:
Gallagher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Systems Engineer (12 Month FTC)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have with troubleshooting hardware and software issues. Prepare examples of how you've resolved technical problems in the past, as this will show your proactive approach and problem-solving skills.
✨Tip Number 3
Since communication is key in this role, practice articulating technical concepts clearly and concisely. You might even want to prepare a few scenarios where you successfully communicated complex issues to non-technical colleagues.
✨Tip Number 4
Research Gallagher Benefit Services and their commitment to inclusion and diversity. Be ready to discuss how your values align with theirs, as cultural fit is often just as important as technical skills in the hiring process.
We think you need these skills to ace Senior Systems Engineer (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10, 11, and Office 365 products. Use specific examples that demonstrate your proactive approach and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, such as user support and device management.
Showcase Your Technical Skills: Include any specific technical skills or experiences that relate to the job, such as familiarity with automation tools like Intune and Autopilot, or experience with meeting room AV equipment. This will help you stand out.
Highlight Your Communication Skills: Since good communication is essential for this role, provide examples of how you've effectively collaborated with colleagues or resolved issues in previous positions. This can be included in both your CV and cover letter.
How to prepare for a job interview at Gallagher
✨Show Your Technical Skills
As a Senior Systems Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with Windows 10 and 11, Office 365 products, and any automation tools like Intune and Autopilot. Highlight specific examples of how you've solved technical issues in the past.
✨Emphasise Communication Abilities
Effective communication is key in this role, especially when providing user support. Be ready to share examples of how you've collaborated with colleagues to resolve issues or improve processes. This will show that you can work well within a team and communicate effectively with end-users.
✨Demonstrate Proactivity
Gallagher values a proactive approach to technology. Discuss any initiatives you've taken to research new features or tools that could enhance IT services. This shows that you're not just reactive but also forward-thinking and committed to continuous improvement.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Prepare to explain how you would handle specific technical challenges or user support situations. This will help the interviewers gauge your problem-solving skills and your ability to prioritise tasks effectively.