Commercial Insurance Account Manager

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions.

Due to team expansion, we’re looking for an Insurance Broker Account Manager to join our Care and Charities team, based in our City Centre Birmingham Office. As an Account Manager, you will be underwriting on a fully delegated authority scheme for Domiciliary Care and Supported Living Agencies and broking Care Home risks and related products. Within this multifaceted role, you can expect to be processing renewals, mid-term adjustments and new business – involving both Direct and Wholesale, working directly with Primary Care related organisations and cross selling on Cyber, PA, Fidelity Guarantee, D&O.

An individual who can provide a quality service to new and existing clients, has Acturis knowledge, and has excellent communication skills. If you have previous experience in other lines of insurance, we are able to provide training and upskill individuals within the Charities and Care Sector.

How you'll make an impact:

• Maintain relationships with clients, assisting with day to day enquiries, MTAs and confirming cover arrangements.
• New business quotations and cross selling appropriate additional cover.
• Prepare for renewal by reviewing mid-term changes, acquiring claims listings and issue PRQ.
• Ensure all details of calls, correspondence and risk details updates are uploaded to Acturis.
• Prepare terms where delegated authority is provided, referring where appropriate.
• Prepare market presentations and broke all risks to market including e-trade & schemes.
• Negotiate terms both in respect of price and policy coverage.
• Compare cover options, assess suitability and build quotations, letters or reports as appropriate.
• Instruct Insurers in good time, check & issue policy documentation including Certificates.
• Invoice, arrange finance, process card payments.
• Lapse policies, RFQs and clients on Acturis on expiry/cancellation.
• Produce and issue Summary of Insurance where required.
• Diary all outstanding matters and follow up as appropriate.
• Handle all account queries highlighting any concerns to line managers on time.
• Raise any complaints, errors or omissions with management on discovery to protect Gallagher’s reputation.
• Maintain and update knowledge of insurance products, services and markets as and when developments occur.
• Build and maintain network of contacts in both internal and external markets.
• Provide training and/or coaching for less experienced colleagues.

About You:

• Good understanding of insurance principles and the coverage, terms and conditions of transacted risk types along with the requirements of the niche sectors in which we operate.
• Risk aware with strong planning and analytical skills along with accuracy and high attention to detail.
• Excellent written and verbal communication skills.
• Empathy and the ability to remain calm and composed when working under pressure, and when faced with challenges.
• Ability to ask relevant questions to identify client needs.
• Adept at negotiating to achieve the desired result.
• Self-motivated with ability to work independently whilst also being a teammate.
• Able to plan and organise, multi-tasking to support several lines of enquiry within a regulated, measurable framework to achieve SLA’s.
• Professional and empathetic with internal and external clients, maintaining confidentiality and integrity at all times.
• Proficiency in using MS Office, Acturis, E-trade platforms and Gallagher applications.
• Aligned with Gallagher Values and Behaviours.
• Willingness to achieve Cert CII as minimum and work towards ACII.

Compensation and benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

We value inclusion and diversity:

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.