At a Glance
- Tasks: Manage client accounts and ensure exceptional service delivery.
- Company: Gallagher Benefit Services shapes the future of workplaces across industries.
- Benefits: Enjoy flexible work hours, medical plans from day one, and educational reimbursement.
- Other info: Diversity and inclusion are core values at Gallagher.
- Why this job: Make a real impact on employee wellbeing and thrive in a collaborative culture.
- Qualifications: Bachelor’s degree or equivalent experience in client service required.
The predicted salary is between 72000 - 100000 £ per year.
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Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you\'ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you\'ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
As the Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.
How You\'ll Make An Impact
- You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates
- Utilizing Gallagher’s resources and tools, you will create effective client deliverables
- You support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
- You will resolve service-related issues independently but know when to raise concerns to more experienced client service team members
- Prepare RFP’s, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations
- You will \"cross-solve\" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
- Guide and support new hires and account associates
- Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
- We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way
- You possess strong communication skills that will allow you to build professional relationships with both internal and external partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
- Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
- You actively seek to develop your professional skills and improve efficiency
- You are innovative and rarely satisfied with the status quo! You love to generate new and practical ideas and aim to continuously improve
- A desire to learn Gallagher’s tools, systems, and shared resources
- We look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher
- Bachelor’s Degree plus 3 or more years client service and/or claims management experience - OR -
- Life & Health License
- Able and willing to travel approximately 25% of the time
- Working knowledge of Microsoft Windows applications and MS Office
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
Insurance
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#J-18808-LjbffrClient Manager, Small Business Benefits & HR Consulting in Wakefield employer: Gallagher
Gallagher Benefit Services is an exceptional employer that empowers its employees to drive positive change in workplaces across various industries. With a strong commitment to inclusion and diversity, Gallagher offers a supportive work culture that fosters professional growth through comprehensive training programs and flexible work hours. Employees enjoy competitive benefits from day one, including medical plans, educational reimbursement, and wellness initiatives, making it a rewarding place to build a meaningful career in Wakefield, MA.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager, Small Business Benefits & HR Consulting in Wakefield
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Gallagher. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Manager, Small Business Benefits & HR Consulting in Wakefield
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Gallagher.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Gallagher's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Gallagher
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Gallagher.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Gallagher will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Gallagher employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
