System Engagement Lead in London

At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape. Here, you’ll be part of a team that leverages world-class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence.

We are looking for a motivated and adaptable professional to join our digital transformation team as a System Engagement Lead. This role is all about supporting users, driving adoption, and ensuring the success of a key reinsurance platform. Whether you’re experienced in reinsurance processes or change management, we’re looking for someone eager to learn, grow, and make a real impact.

How you'll make an impact:

• Engage and Support: Work with teams across the globe to ensure smooth transitions during platform implementations. Help drive adoption and measure success.
• Train and Empower: Create and deliver training programmes and materials. Keep users informed about updates and provide hands-on support.
• Collaborate and Align: Work with analysts, system experts, and developers to turn technical changes into practical solutions. Support testing and align activities with our business goals.
• Champion Change: Build a network of Change Champions to promote platform usage and support their teams.
• Improve and Innovate: Gather user feedback, analyse adoption metrics, and enhance in-app support tools to improve the user experience.

About You:

• Expertise in Reinsurance or Change Management: If you know reinsurance, you’ll understand broking processes, placement workflows, and client servicing. If you’re a change management expert, you’ll have experience driving adoption in tech transformation projects.
• Adaptability: You’re eager to learn and develop expertise in either reinsurance or change management.
• Great Communication Skills: You’re confident speaking to people at all levels and can explain complex ideas clearly.
• Tech-Savviness: You’re comfortable with tools like Microsoft Office, SharePoint, and WalkMe. You’re curious about systems, data, and reporting.
• Problem-Solving Skills: You’re proactive, inquisitive, and ready to tackle challenges.
• Education: A degree in Business, Finance, or a related field is a plus, but relevant experience is just as valuable.

Eligible to work in the UK.

Compensation and benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Other benefits include:
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

We value inclusion and diversity:

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.