Claims Handler (Spanish speaking) in Ipswich

At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape. Here, you’ll be part of a team that leverages world-class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence.

We’re looking for a Claims Handler to join our Latin America and Caribbean team within reinsurance. This role is based in Ipswich, working closely with colleagues in Ipswich and London, as well as our clients. We are flexible on background for this role and will provide full training; however, the successful candidate will have fluent Spanish language skills.

How you’ll make an impact:

• Handle claims and cash call instructions from clients promptly and keep them updated.
• Work with reinsurers to agree on claims, following contract terms.
• Resolve queries from clients and reinsurers, escalating when needed.
• Build strong relationships with clients, reinsurers, and third parties.
• Collaborate with your team and other departments to deliver excellent service.
• Keep records organised and ensure all documents are stored correctly.
• Support financial processes to ensure secure and efficient handling of client funds.
• Perform checks to ensure compliance with regulations and company policies.

About You:

• A-levels or equivalent, or have relevant industry experience.
• Fluent in Spanish (both written and verbal).
• Comfortable using IT systems, including Microsoft Office.
• Great communication skills.
• Detail-oriented and can manage your time effectively.
• Enjoy working in a team but can also work independently.
• Eager to learn and grow in your role.
• Have the ability to build strong relationships with clients, brokers, and markets.
• Eligible to work in the UK.

Compensation and benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.

We value inclusion and diversity. Inclusion and diversity (ID) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.