At a Glance
- Tasks: Provide hands-on IT support and troubleshoot technical issues for users.
- Company: Gallagher, a people-first global business with a collaborative culture.
- Benefits: Competitive salary, bonus opportunities, 5 weeks' holiday, and ongoing training.
- Other info: Join a dynamic team with excellent career growth and social activities.
- Why this job: Own your role, build relationships, and make a real impact in IT support.
- Qualifications: 3-5 years in IT support, strong troubleshooting skills, and user-friendly communication.
The predicted salary is between 30000 - 40000 £ per year.
Location: Warwick, United Kingdom (on-site)
Contract: Full-time, Permanent
Hours: 40 hours per week, Monday to Friday
Work environment: On-site
Our benefits package includes:
- Base salary + yearly incentive
- 5 weeks' holiday
- Ongoing training and development opportunities
- Career progression within a growing global business
- Employee Assistant Programme and wellbeing support
- Collaborative, supportive team environment
A role with real ownership of the IT function in Warwick.
About Gallagher:
Our purpose at Gallagher is ‘Protect what matters most’ — and we live it every day. Whether that’s protecting some of the world’s most secure environments or supporting agricultural businesses, we care deeply about our people, their families, and our wider communities. Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial, fast-paced, and constantly evolving — with opportunities to connect and build your career globally.
About the role:
This is not your typical service desk role. Based in our UK office, you’ll be the go‑to IT expert on‑site, supporting our Security business and acting as the face of IS locally. You’ll work independently day‑to‑day, while staying connected to a global IS team who have your back when you need it. It’s a hands‑on, people‑focused role where you’ll balance technical troubleshooting with building strong relationships - keeping systems running and ensuring a great experience for users. If you’re someone who enjoys ownership, variety, and being genuinely relied on, this role offers real scope to make an impact.
Your role at a glance:
- Provide Level 1–2 support across desktops, laptops, mobile devices, and core business systems
- Manage incidents and service requests end‑to‑end using ITSM tools, ensuring timely resolution against SLAs
- Build, configure, and maintain user devices, accounts, and access across the environment
- Troubleshoot networking, telephony, and meeting room technology issues
- Act as the primary IS contact for the UK office, supporting users and onboarding new starters
You’ll also work closely with global IS teams on escalations, contribute to continuous improvement, and help enhance how IT support is delivered across the business.
About you:
We’re looking for someone who enjoys working autonomously, takes ownership, and takes pride in delivering a great support experience. You’ll be confident troubleshooting technical issues, but just as comfortable explaining them in a clear and user‑friendly way.
What you’ll bring:
- 3–5+ years’ experience in IT Service Desk or End User Support
- Strong troubleshooting skills across Windows environments and business applications
- Experience with Microsoft 365 and user/device administration
- Familiarity with ITSM tools and working to SLAs
- Solid understanding of networking fundamentals (Wi‑Fi, VPN, TCP/IP)
- A proactive, organised approach with strong communication skills
Nice to have:
- Experience in a sole-charge or highly autonomous IT support role
- Exposure to endpoint management tools (e.g. Intune, SCCM) or cloud platforms like Azure
- Experience supporting telephony, AV, or conferencing technologies
Working at Gallagher:
At Gallagher, we’re proud of our people‑first culture. You’ll be trusted to own your space, supported by a global team, and given the opportunity to grow your technical capability while making a real impact locally. This role is based on‑site in the UK, where you’ll play an important role supporting a close‑knit team and keeping the business running smoothly.
We offer:
- Competitive salary and bonus opportunities
- A supportive, collaborative team environment
- Opportunities to grow your career within a global organisation
- Social activities, team events, and wellbeing initiatives
If you’re looking for a role where you can own the environment, build strong relationships, and deliver great IT support, we’d love to hear from you. Whilst we are pretty keen to get this role filled, we know it's crucial we find the right fit for our organisation, so this advert will remain open until we've nailed that brief.
IT Support Technician in Warwick employer: Gallagher Group Limited
Gallagher is an exceptional employer that prioritises a people-first culture, offering a collaborative and supportive team environment in Warwick. With a focus on employee growth through ongoing training and career progression opportunities, you will have the chance to make a real impact while enjoying a competitive salary, generous holiday allowance, and wellbeing support. Join us to take ownership of your role and thrive in a dynamic, entrepreneurial atmosphere where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Warwick
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Gallagher Group Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Gallagher Group Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Gallagher Group Limited!
✨Direct Apply to Gallagher Group Limited
Let's not forget to apply directly through the Gallagher Group Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Warwick
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Gallagher Group Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Gallagher Group Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Gallagher Group Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
