At a Glance
- Tasks: Lead client relationships and inspire a high-performing team in pensions administration.
- Company: Gallagher Benefit Services, a trusted partner in workplace solutions.
- Benefits: 25+ days holiday, life insurance, health plans, and employee stock options.
- Other info: Join a diverse community committed to inclusion and career growth.
- Why this job: Make a real impact in pensions while fostering innovation and collaboration.
- Qualifications: Extensive experience in pensions and proven leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.
Are you a seasoned professional with a passion for building strong client relationships and leading high-performing teams? Do you have extensive experience in DB pensions administration or consultancy and a proven track record of delivering exceptional client service? If so, we have an exciting opportunity for you! We’re looking for a Head of Client Relations to join our Pensions Administration business. In this pivotal role, you’ll shape and lead our client relationship strategy, ensuring trustee boards, corporate clients, and advisers receive outstanding service, proactive communication, and strategic partnership.
How you'll make an impact
- Lead Strategic Client Relationships: Position our business as a trusted partner to trustees and sponsoring employers, driving a client-centric culture across our teams.
- Inspire and Develop a High-Performing Team: Lead, coach, and develop a team of Client Executives, fostering a culture of proactive relationship management and continuous improvement.
- Engage with Clients and Stakeholders: Build strong, strategic relationships with trustee boards, governance committees, employers, and advisers, while acting as the senior escalation point for complex issues.
- Champion Governance and Risk Management: Ensure robust governance structures, compliance, and risk management across client accounts.
- Drive Commercial Success: Support contract renewals, fee reviews, and new business opportunities while monitoring financial performance and improving profitability.
- Lead Transformation and Innovation: Identify and drive improvements in client experience, digital engagement, and service transparency.
About You
To succeed in this role, you’ll need:
- Extensive experience in pensions administration or consultancy with significant client-facing responsibilities.
- Proven leadership experience managing client-facing teams.
- Strong knowledge of DB and/or DC pensions legislation, scheme governance, and operational processes.
- Excellent communication, presentation, and negotiation skills.
- Commercial acumen, including fee structures, contract management, and profitability.
- The ability to build trust quickly and maintain long-standing strategic relationships.
Desirable:
- PMI qualifications or equivalent pensions training.
- Experience in transformation, digital client engagement, or service redesign.
- Knowledge of industry developments such as dashboards, GMP equalisation, and de-risking activity.
Why Join Us?
At Gallagher Benefit Services, we’re committed to delivering tailored and comprehensive insurance and risk management solutions. We invest in our people’s health, financial wellbeing, and career growth, aligning with their goals to create a thriving workplace. If you’re ready to take the next step in your career and make a real impact in the pensions administration space, we’d love to hear from you. Apply now to join a team that values innovation, collaboration, and excellence.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
- Income protection, we’ll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
- Other benefits include:
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership, with over 3,000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
- Emergency back-up family care.
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Head of Client Relations, Pension Administration in Green Hill employer: Gallagher Benefit Services
Gallagher Benefit Services is an exceptional employer that prioritises the health, financial wellbeing, and career growth of its employees. With a strong commitment to inclusion and diversity, a collaborative work culture, and a range of generous benefits including a minimum of 25 days holiday, life insurance, and opportunities for professional development, Gallagher offers a fulfilling environment where your contributions truly matter. Join us in making a meaningful impact in the pensions administration space while enjoying a supportive and innovative workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Relations, Pension Administration in Green Hill
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Gallagher's values and recent projects. Show us how your experience aligns with our mission to create better workplaces. Tailor your responses to highlight your client relations skills and leadership experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers. Focus on demonstrating your ability to build strong client relationships and lead teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Gallagher.
We think you need these skills to ace Head of Client Relations, Pension Administration in Green Hill
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for client relations and pensions shine through. We want to see how your passion aligns with our mission of building better workplaces.
Tailor Your Experience:Make sure to highlight your relevant experience in pensions administration or consultancy. We’re looking for specific examples that demonstrate your ability to lead teams and manage client relationships effectively.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to convey your skills and experiences, as we appreciate direct communication that gets to the heart of the matter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Gallagher Benefit Services
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of DB and DC pensions legislation, scheme governance, and operational processes. Being able to discuss these topics confidently will show that you're not just familiar with the basics but are also ready to tackle complex issues.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and developed high-performing teams in the past. Think about specific situations where you led a team through challenges or implemented successful strategies. This will demonstrate your capability to lead Client Executives effectively.
✨Build Rapport with Your Interviewers
Remember, this role is all about client relationships. Practice engaging with your interviewers as if they were clients. Ask insightful questions and listen actively to their responses. This will help you build rapport and showcase your communication skills.
✨Demonstrate Commercial Acumen
Be prepared to discuss your understanding of fee structures, contract management, and profitability. Bring examples of how you've contributed to commercial success in previous roles. This will highlight your ability to drive financial performance in the new position.
