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- Tasks: Build strong client relationships and deliver exceptional service in pension administration.
- Company: Join Gallagher, a leader in creating better workplaces and meaningful change.
- Benefits: Enjoy 25+ days holiday, life insurance, health plans, and more perks.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact while collaborating with a supportive and innovative team.
- Qualifications: Knowledge of pensions legislation and excellent communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.
Join Gallagher, where our dedication to excellence and passion for making a difference unite us. As a Client Services Manager in our Pension administration business, you’ll be at the heart of fostering meaningful client relationships, delivering exceptional service, and driving innovation to enhance and expand our offerings—all within a supportive and collaborative team that champions integrity and innovation.
In this position, you will serve as the primary contact for a portfolio of clients, working closely with them to understand their unique requirements and deliver bespoke solutions. Partnering with our Pensions Operations team, you’ll ensure the seamless delivery of services, consistently exceeding client expectations. By creating strategic account plans and identifying opportunities for growth, you’ll support clients in achieving their objectives while driving Gallagher’s continued success. Additionally, you’ll uphold regulatory compliance and champion a culture of continuous improvement.
How you'll make an impact:
- Cultivating and maintaining strong relationships with clients, including Trustees and Pension Managers.
- Overseeing service delivery to ensure exceptional client satisfaction.
- Identifying opportunities for growth, including cross-selling and upselling.
- Collaborating with internal teams to provide a seamless and efficient service.
- Ensuring adherence to pension and FCA regulatory requirements.
About You:
- Comprehensive knowledge of pensions legislation and scheme administration.
- Excellent communication skills, with the ability to convey complex information clearly and effectively, whether in writing, over the phone, or through presentations.
- Exceptional organisational abilities to prioritise tasks and meet deadlines efficiently.
- A strong dedication to delivering outstanding customer service and enhancing client experiences.
- A collaborative approach, with a focus on teamwork, innovation, and continuous improvement.
- Proficiency in Microsoft Office, coupled with a willingness to adapt to and learn new systems.
- A steadfast commitment to ethical practices and doing the right thing.
Compensation and benefits:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
- Income protection, we’ll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
- Other benefits include:
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership, with over 3,000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
- Emergency back-up family care.
- And many more…
We value inclusion and diversity:
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of protected characteristics.
Client Services Manager, Pension Administration in Bristol employer: Gallagher Benefit Services
Contact Detail:
Gallagher Benefit Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager, Pension Administration in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Client Services Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Gallagher and understanding their values. Be ready to discuss how your experience aligns with their mission of creating better workplaces. Show them you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your communication skills! As a Client Services Manager, you’ll need to convey complex information clearly. Try mock interviews with friends or use online platforms to refine your pitch and ensure you can articulate your thoughts effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Gallagher team and contributing to their mission of supporting clients and enhancing workplace wellbeing.
We think you need these skills to ace Client Services Manager, Pension Administration in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Client Services Manager role. Highlight your knowledge of pensions legislation and your ability to foster client relationships, as these are key to the position.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, use your application to demonstrate how you convey complex information clearly. Whether it’s through your cover letter or CV, make sure your writing is concise and impactful.
Emphasise Teamwork and Collaboration: We love a collaborative spirit! In your application, share examples of how you've worked effectively in teams to achieve common goals. This will show us that you’re a great fit for our supportive and innovative culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at Gallagher.
How to prepare for a job interview at Gallagher Benefit Services
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions legislation and scheme administration. Being able to discuss specific regulations and how they impact clients will show that you're not just familiar with the basics, but that you can provide valuable insights.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent communication skills during the interview. Practice explaining complex pension concepts in simple terms, as this is crucial for a Client Services Manager. You might even want to role-play potential client scenarios to showcase your ability to convey information clearly.
✨Highlight Your Organisational Skills
Since this role requires exceptional organisational abilities, come prepared with examples of how you've successfully managed multiple tasks or projects in the past. Discuss specific tools or methods you use to stay organised and meet deadlines efficiently.
✨Emphasise Team Collaboration
Gallagher values teamwork, so be ready to share experiences where you've collaborated with others to achieve a common goal. Highlight any innovative solutions you contributed to and how you fostered a culture of continuous improvement within your team.