Claims Manager in Wilmcote

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

Are you ready to lead a dynamic team and make a real impact? Join Gallagher Bassett as a Claims Manager, where you’ll oversee a corporate client motor recovery team and ensure the consistent delivery of a premium service. Based in Tamworth, with occasional travel to Northamptonshire, this role offers the opportunity to shape processes, mentor a talented team, and build strong client relationships.

In this role, you’ll take ownership of the day-to-day management of a corporate client motor recovery team. You’ll work closely with the management teams to deliver exceptional client service and achieve key targets. Your responsibilities will include:

• Leading and mentoring a team of claims handlers, ensuring they meet client service level agreements and key performance indicators.
• Acting as the key link between claims handlers and the management teams, ensuring smooth communication and alignment.
• Overseeing the documentation of recovery procedures and preparing for client service reviews.
• Monitoring team performance, providing training, and addressing any issues in a fair and timely manner.
• Managing high-profile or contentious cases, ensuring quality standards are met and client outcomes are optimised.
• Supporting financial targets by controlling the claim lifecycle and assisting with aged debt recovery.

About You:

• Experience in motor claims handling within a legal, insurance, or claims management environment, including pre-litigated claims.
• Team management and people responsibility experience within a similar setting.
• Proven experience working directly with clients, including hosting client meetings.
• Strong leadership skills, with the ability to motivate and guide a team to achieve high performance.
• Excellent organisational skills, attention to detail, and the ability to meet deadlines.
• A proactive and pragmatic approach, with the ability to think critically and solve problems effectively.
• Outstanding communication skills, with the ability to build credibility and maintain strong relationships with clients and stakeholders.
• A flexible and adaptable mindset, with a willingness to accommodate unexpected situations.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.