Major & Complex Loss Adjuster in Twickenham

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re looking for an experienced and skilled Senior Major and Complex Loss Adjuster to join our team. Reporting directly to the Head of Major and Complex Loss (MCL), you’ll manage high-value and complex property claims across a variety of sectors, including commercial, domestic, construction, and other property-related losses. This role is ideal for a professional with extensive experience in property MCL claims handling, strong client engagement skills, and a commitment to delivering exceptional service.

How you’ll make an impact:

• Manage a diverse portfolio of major and complex property claims, from instruction to settlement.
• Handle claims across commercial, domestic, construction, and other property-related sectors.
• Ensure claims are managed in line with company and client service standards, meeting agreed KPIs.
• Produce high-quality, tailored reports and correspondence for clients, brokers, and stakeholders.
• Provide technical expertise and guidance to ensure optimal outcomes for complex claims.
• Build and maintain strong relationships with clients, brokers, insurers, and other stakeholders.
• Represent the organisation professionally in client meetings, industry events, and the wider insurance market.
• Act as a trusted advisor to clients, ensuring satisfaction and retention through excellent service delivery.
• Support the Head of MCL in achieving team goals and delivering strong financial performance.
• Provide mentorship and technical guidance to junior team members.
• Contribute to business development activities, including tenders and client presentations.
• Stay updated on industry trends, regulatory changes, and best practices to ensure compliance and innovation.

About You:

• Extensive experience in handling major and complex property claims, including commercial, domestic, construction, and other property-related losses.
• Proven ability to manage high-value claims with technical precision and professionalism.
• ACILA qualification is highly desirable, but candidates with significant experience working towards this accreditation will also be considered.
• Exceptional interpersonal, communication, and negotiation skills.
• Proven ability to build trust and credibility with clients, brokers, and stakeholders across various sectors.
• Strong written and verbal communication skills, including the ability to produce detailed and accurate reports.
• Proactive approach to resolving challenges and achieving positive outcomes for clients.
• Strong organisational skills with the ability to manage multiple claims and priorities effectively.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Full, clean driving licence.
• Eligible to work in the UK.

Compensation and benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

We value inclusion and diversity:

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.