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- Tasks: Manage motor damage claims and support clients through their journey.
- Company: Gallagher Bassett, a caring team dedicated to making a difference.
- Benefits: 25 days holiday, health insurance, and flexible hybrid working.
- Other info: Great opportunities for growth and a culture that values diversity.
- Why this job: Kickstart your career in insurance with a supportive and dynamic team.
- Qualifications: Basic insurance knowledge and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.
We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Are you ready to start a rewarding career in insurance claims handling? Join our dedicated team in Chelmsford and play a vital role in supporting our commercial customers through their claims journey. We’re looking for enthusiastic individuals who are eager to learn, grow, and make a difference. After successfully completing your probation, you’ll benefit from our hybrid working model, which combines the flexibility of working from home with the collaboration of our friendly Chelmsford office.
As a Motor Claims Handler / Adjuster, you’ll manage a portfolio of motor damage claims from start to finish. You’ll assess claims, make decisions on liability and settlement amounts, and work closely with clients, brokers, suppliers, claimants, and their representatives. Your role will involve:
- Handling motor damage claims from first notification to settlement.
- Communicating effectively via phone and email.
- Building and maintaining strong client relationships.
- Making informed decisions on claims, including liability and quantum.
A basic understanding of insurance concepts, confidence and comfort in an office environment, working knowledge of Microsoft Word, strong English language and letter‑writing skills, a respectful and professional approach to customer service, excellent attention to detail, a positive attitude and a willingness to learn and grow in your career are essential.
Please note: All applicants must be eligible to work in the UK.
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get; depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
- Income protection, we’ll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership, with over 3,000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
- Emergency back‑up family care.
And many more…
We value inclusion and diversity.
Trainee Claims Handler employer: Gallagher Bassett
Contact Detail:
Gallagher Bassett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those at Gallagher Bassett. A friendly chat can open doors and give you insights that might just land you that Trainee Claims Handler role.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and mission. Gallagher Bassett is all about empathy and support, so think of examples from your past where you've demonstrated these qualities. Show them you’re a perfect fit!
✨Tip Number 3
Practice your communication skills! As a Claims Handler, you'll need to communicate effectively with clients and colleagues. Try mock interviews or even chat with friends to build your confidence in discussing claims and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Gallagher Bassett and ready to make a difference.
We think you need these skills to ace Trainee Claims Handler
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about starting a career in insurance claims handling and eager to learn. A bit of personality can go a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for individuals who understand the importance of empathy and precision in claims handling, so reflect that in your writing.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gallagher Bassett
✨Understand the Role
Before your interview, make sure you thoroughly understand what a Trainee Claims Handler does. Familiarise yourself with the key responsibilities like managing motor damage claims and building client relationships. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since the job involves helping clients through challenging moments, it's crucial to demonstrate your empathetic side. Think of examples from your past where you've shown understanding and support to others. This will resonate well with the interviewers at Gallagher Bassett, who value empathy highly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills and attention to detail. Practice how you would handle specific claims situations, focusing on your thought process and the steps you would take. This will showcase your problem-solving abilities and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.