Training and Quality Manager in Tamworth

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We are seeking a dynamic Training and Quality Manager to join our in-house law firm Strata Solicitors. To lead the firm’s training, progression, and quality initiatives across all departments. This is a fantastic opportunity for an experienced professional with a strong technical foundation in motor claims handling to make a real impact in a growing, forward-thinking legal business. This role can be based out of either our Tamworth or Blisworth office, with travel to both as required.

How you’ll make an impact:

• Manage and deliver the firm’s training, progression, and mentoring programmes across all departments.
• Hold engaging inductions (both in-person and virtual) for new starters, ensuring they feel welcomed, settled, and inspired.
• Deliver training sessions on key topics such as liability, personal injury, quantum, negotiation, insurance principles, and communication.
• Work closely with Operations Managers and Claims Managers to identify team development needs and implement solutions.
• Oversee CPD and e-learning, actively collaborating with operations to ensure compliance and completion.
• Ensure all firm policies, procedures and business documentation (internal and external) are up to date and compliant.
• Collaborate with key stakeholders, including Learning & Development, to align training with business objectives.

About You:

• Motor claims handling experience with a solid technical foundation, ideally within TPA.
• Ability to work independently, demonstrating initiative, enthusiasm, and self-motivation.
• Commitment to delivering the highest levels of service and accountability.
• Strong collaboration skills to work effectively with Directors and Business Managers.
• Experience mentoring employees, with confidence delivering training both in-person and virtually.
• Eligible to work in the UK.
• Full UK driving licence and access to vehicle for travel between offices.

Compensation and benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.