Senior Claims Assessor

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

Overview Caytons Claims is a market-leading Third-Party Administrator (TPA) claims function, renowned for delivering exceptional service and expertise in claims management. We specialise in Professional Indemnity claims and other complex insurance lines, working closely with insurer clients to ensure claims are resolved efficiently, economically, and in line with policy coverage and claims philosophies. We are seeking a highly skilled and motivated Senior Claims Assessor to join our dynamic team. This is an exciting opportunity to play a pivotal role in managing Professional Indemnity(PI) and Directors & Officers(D&O) claims while contributing to the continued success and reputation of Caytons Claims. This is a fully remote role and can be based anywhere in the UK. You may be required at times to be seconded to a client so flexibility with this will be required.

How you’ll make an impact:

• Efficiently manage and progress Professional Indemnity claims towards resolution in a timely and cost-effective manner.
• Review and interpret policy coverage, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
• Refer matters outside delegated authority to line managers and clients as appropriate.
• Liaise with panel solicitors and ensure updates are provided as required.
• Consistently apply insurer clients' claims and reserving philosophies to ensure claims are handled fairly and costs are controlled.
• Deliver exceptional service to clients and stakeholders, contributing to Caytons Claims’ reputation as a leading TPA.
• Maintain accurate and high-quality management information (MI) to support effective claims handling.
• Handle additional claims types, such as Employment Practices Liability (EPL), Public Liability (PL), or Directors & Officers (D&O) claims, as required.
• Assist with bordereaux management and reporting.
• Provide on-site support to clients through temporary secondments, offering expertise and guidance as needed.

About You:

• Proven experience in handling Professional Indemnity claims.
• Experience with handling D&O claims is also a requirement.
• Previous experience of working under delegated authority.
• A law degree or equivalent qualification would be advantageous.
• Fantastic customer and client focus, with excellent communication and interpersonal skills.
• Proficiency in Microsoft 365 and core IT systems.
• Exceptional planning, organising, negotiating, and decision-making abilities.
• Ability to work independently and collaboratively as part of a team.

Compensation and benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

We value inclusion and diversity:

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.