At a Glance
- Tasks: Lead a team to deliver exceptional property recovery outcomes and manage complex claims.
- Company: Gallagher Bassett, a purpose-driven company focused on helping people through challenging moments.
- Benefits: Competitive pay, comprehensive benefits, career development, and a supportive culture.
- Other info: Inclusive workplace with flexible arrangements and opportunities for continuous improvement.
- Why this job: Make a real impact while leading a passionate team in a dynamic environment.
- Qualifications: Experience in property recovery, strong leadership skills, and a client-focused mindset.
The predicted salary is between 45000 - 55000 £ per year.
At Gallagher Bassett, we are there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.
Join Strata Solicitors as a Recovery Operations Manager, where you will be responsible for the successful delivery and performance of our Property Recovery function. Leading a team of Recovery Specialists, you will ensure excellent customer outcomes, strong operational performance and high service standards, while maintaining responsibility for your own caseload of complex and high-value recovery claims.
Working closely with senior leadership, you will drive continuous improvement, support client relationships, monitor financial and operational performance, and contribute to the ongoing development and growth of the department. This is an excellent opportunity for a technical recovery professional who enjoys combining hands-on case management with people leadership and operational oversight.
How you’ll make an impact:
- Leading, coaching and developing a team, creating a high-performing and customer-focused culture.
- Managing operational performance against agreed service levels, KPIs, financial targets and quality standards.
- Maintaining responsibility for your own caseload of complex, high-value and litigated property recovery claims.
- Acting as a technical referral point, providing guidance and oversight on complex recovery matters.
- Overseeing the successful handling of litigated and non-litigated property recovery claims across the wider team.
- Building and maintaining strong relationships with clients, insurers, solicitors, counsel and other key stakeholders.
- Identifying opportunities to improve processes, efficiency, governance and customer outcomes.
- Supporting business growth, client retention and service development initiatives through excellent service delivery and stakeholder engagement.
- Producing management information, analysing performance trends and contributing to departmental strategy and continuous improvement.
About You:
- Experience within property recovery, subrogated recoveries, claims, insurance, legal services or a related field.
- Previous people management or team leadership experience.
- Strong technical knowledge of the recovery process and claims lifecycle.
- Experience managing complex, high-value or litigated matters.
- Commercial awareness and a client-focused approach.
- Excellent stakeholder management and communication skills.
- A proactive mindset with a passion for continuous improvement and team development.
Compensation and benefits:
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.
Property Recovery Operations Manager employer: Gallagher Bassett
Gallagher Bassett is an exceptional employer that prioritises the well-being and growth of its employees. With a strong focus on teamwork and professional development, you will receive comprehensive training and support for qualifications while working in a collaborative environment that values your contributions. Located in a vibrant area, the hybrid working model allows for flexibility, ensuring you can balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Property Recovery Operations Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Gallagher Bassett). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Gallagher Bassett. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Property Recovery Operations Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Gallagher Bassett.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Gallagher Bassett. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Gallagher Bassett
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Gallagher Bassett to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Gallagher Bassett, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Gallagher Bassett's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
